Andrew Seletsky

Experience

• 

  Wyndham Destinations

  Jan 2013 - Apr 2013

  Vacation Planning Counselor
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  Wyndham Destinations

  Sept 2013 - Jun 2021

  Collaborate with Product Owners, UX design, application architects and business stakeholders to deliver an enhanced customer experience. Own and define the strategy and vision for product development aligned to enhancements and bug fixes. • Manage the design and integration of systems, new products and projects that support business initiatives• Led 25+ user acceptance testing efforts which span across multiple enterprise projects introducing system enhancements, bug fixes and program changes Oversee the development of systems, integrate project plans, timelines, business and technical requirements• Collaborate with developers, QA analysts, project managers/scrum masters and business SMEs throughout Agile implementation sprints• Partner with cross functional business partners and diverse global teams including onshore and offshore employees, for proper approvals, requirements, implementation plans and communication• Translate business requirements/user stories into technical requirements and functional end-to-end design and test plans• Refine backlog based on business priorities and initiatives• Identify efficiencies and align processes to manage and mitigate issues which has resulted in a 70% increase in issue and risk processing• Led cross-functional project teams to deliver business approved system enhancements/bug fixes resulting in an enhanced customer and servicing experience• Drive planning, execution, delivery and status updates within the end to end testing of system enhancements and changes for enterprise projects that impact system design and functionality • Support multiple large scale complex projects that last more than a year with a budget of more than 1 million dollars • Lead a team of business system analysts supporting projects, role based security and the daily operation of applications• Oversee system issue intake and resolution process to drive bug fixes and prioritization of work driving resolution to over 7,000 reported issues Show less

  • Manager System Design and Integration

    Apr 2019 - Jun 2021

  • Shell Vacations Club Program Specialist

    Sept 2017 - Apr 2019

  • Club Wyndham Program Specialist

    Jun 2014 - Sept 2017

  • Quality Assurance Analyst

    Sept 2013 - Jun 2014
• 

  Optum

  Jun 2021 - now

  Lead Technical Product Manager

  Lead and collaborate on product delivery, strategy, and vision for the ASK Analytics Portal providing standard ITSM analytics to the enterprise. Reduce inaccuracies in reporting and redundant efforts in analytics development, enabling teams to focus on providing quality experiences to customers• Manage the design and integration of cloud-based applications, new features, and bug fixes that support business initiatives and services. • Collaborate with stakeholders, developers, QA analysts, and users, ensuring the best solutions are delivered. • lead cross-functional teams from product conception through launch and serve as a single point of contact• Customer centric mindset using data and research to identify opportunities • Own the product strategy and roadmap. • Manage team workflow and backlog using tools such as Rally and Aha! • Helped drive new and improve analytic capabilities to make accessing and sharing data simple • Manage service requests, incidents, problems, and changes, out of ServiceNow. • Facilitate operations reviews and roadshows promoting product capabilities • Lead product discovery • Increased customer satisfaction and user retention by 10% YoY Show less