Shahbaz Sardar

Experience

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  ITC Infotech

  Mar 2021 - Nov 2024

  Business Analyst

  - Played a key role in digital transformation for BAT Group using a hybrid methodology for successful implementation.- Maintained user guides and shared best practices.- Managed Hypercare Calls for 9 business releases.- Translated stakeholder requirements into functional specifications, collaborating with technical teams.- Collaborated with testing teams for implementation and executed UAT.- Engaged with clients to drive strategic vision, implement emerging technologies, and enhance system performance.- Performed strategic analysis through market data research, stakeholder consultations, and data analysis.- Analyzed business, functional, and technical requirements, designing components for complex applications.- Mapped client requirements and provided solutions by evaluating project scope and finalizing requirements.- Achieved 85% efficiency in UAT across 10 markets.- Received the "Pat on the Back" Award twice for outstanding performance.- Conducted 30+ fit-gap workshops with stakeholders to gather business requirements.- Used Azure DevOps to create and track 30+ change requests, ensuring project delivery.- Provided user training to 100+ end-market users on processes and platforms. Show less

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  LTIMindtree

  Dec 2024 - now

  Senior Business Analyst