Mohammed Hafez

Experience

• 

  Eight Fitness Club

  Jun 2014 - Jan 2016

  Assistant fitness manager

  Recruiting, training and supervising staff.Managing budgets, keeping statistical and financial recordsMaintaining fitness equipment.Ensuring compliance with health and safety legislationMaintaining customer service standardsHandling inquiries, complaints and emergencies.Supervision of all Club operations and personnel (including touring prospective Members) in the absence of the Club Manager as scheduled on the Duty Supervisor rotation.Being primarily responsible for all general club operations including the Membership Service Desk (MSD), Member Lounge, Housekeeping and Maintenance Departments. Also act as team leader for the part time Duty Supervisors. Show less

• 

  SMS - Security & Monitoring Services Co.

  Jan 2016 - now

  Reviewing Security Control Center daily reports & Dassault Aviation's taxi mission (Correctness of reporting, data content, timing accuracy etc.)Implementing necessary changes and updates according to upcoming, ongoing and/or forecast missions. Reviewing with all posts the VIP mission daily fleet dispatch and updating relevant documents (Including Post/Vehicle Type/Plate Number/Status etc.)Driver performance report coordination (Delivery of appraisal forms, creating reports etc.)Updating general list of SICURO Tracking (Equipment dispatcher, SICURO Coordination, System updates, cancellation and adding of new devices etc.)Monitoring of SCC workflow and tasks (monitoring tasks execution, reviewing all type of report reports, delivering specific instructions etc.)Monitoring of SCC radio/phone/tracking control and reporting (RRT surveys reporting, RRT movement and actions, VIP CREW mission execution etc.)Monitoring of SCC staff performance (Tasks timing, execution and accuracy, applying corrective measures & penalties)Coordinating mission staff deployment (Communicating specific mission needs with Executive Drivers, Security Officers, Liaison Officer).Coordinating mission vehicles dispatch (Mission cars movement rooster, cleaning and refueling monitoring etc.)Organizing mission equipment dispatch (Tracking devices, Radios, First Aid Kits, Security Cards etc.)Coordinating and monitoring cleaning process.Organizing and monitoring mission expenses (Cash requests, cash handover and expense control)Creating mission order document (According to specific mission needs)Executing additional service reservations (Rented Cars, Hotels, VIP Ahlan Service etc.)Monitoring of VIP mission progress with SCCM (Timing, Staff Efficiency, Tracking Solution effectiveness, coordination etc.) Show less

  • Local Operations Trainer

    Jan 2015 - now

  • Security training Specialist & Operations Control Center Officer

    Jan 2016 - Sept 2017
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  Eagles Egypt

  Sept 2017 - now

  • Quality Assurance and Control Unit Assistant Manager

    Jan 2020 - now

  • Training Department Assistant Manager

    Jan 2019 - now

  • Training Department Coordinator

    Sept 2017 - Dec 2018