Rory Bell

Experience

• 

  Interiarna ltd

  Aug 2008 - Sept 2014

  Administrator
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  RBS

  Oct 2014 - Jul 2015

  Case Handler
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  Financial Ombudsman Service

  Jul 2015 - Mar 2016

  Adjudicator
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  Allianz Worldwide Partners UK

  Jul 2016 - May 2017

  Customer Support Advisor
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  Camera Jungle Ltd

  Jul 2017 - Apr 2019

  Head Of Customer Service
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  Raw Step Network

  Apr 2019 - May 2020

  Director Of Photography

  I was the lead videographer and photographer for Raw Step Network. I directed and recorded all of the video and photo content for RSN and was the lead editor for all visual content as well as the recorded live sessions we provided for bands and artists on our roster.At RSN we promote our musicians across all social media and offer a large variety of opportunities.

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  Asten

  May 2019 - Mar 2024

  Videographer

  Photographer/Videographer & Music Producer.I produce music videos, audio sessions and live audio recordings and photography services for bands and musicians.

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  MPB

  Apr 2021 - Nov 2023

  I was part of the global CE leadership team at MPB. I was responsible for optimising all CE teams systems for the UK, EU, DE, FR & US markets. My main focus was to implement new ideas, ways of working & recommendations to help improve the CE teams performance to ensure all advisors can deliver the best customer service and results. Another part of my role was generating daily and weekly reports for the Global Head of Customer Experience, Customer Communication Managers & Team Leaders for each market. Show less

  • CE Readiness Specialist

    Sept 2021 - Nov 2023

  • Customer Experience Executive

    Apr 2021 - Sept 2021
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  GoCardless

  Mar 2024 - now

  Onboarding Experience Specialist

  I help merchants and businesses understand the benefits of GoCardless and provide them with helponboard and start using GoCardless as a payment option• The role is heavily centred around contacting new sign-ups and existing leads to promote GoCardless'spayment processing solutions.• With every business and merchant, I build a rapport and relationships with them providing excellentcustomer service and support when needed.• I act as the main point of contact for new users and help guide merchants through the process of collecting payments using the GoCardless dashboard.• I identify the needs of potential clients by communicating the value of the product and services to increase conversion rates.• I handle objections and provide solutions to client concerns where they present challenges their business experience. • I regularly collaborate with other teams to understand the detailed workings of the product. Show less