Jawad Jafri

Experience

• 

  Motorola

  Oct 2005 - Jul 2010

  Providing GSM RF Optimization support services to Mobilink Karachi, Pakistan Deliver Motorola IOS/MV-IOS Services in EMEA region. Delivering RF Optimization Services to Mobilink, Pakistan's Biggest GSM Operator.

  • Snr, RF Optimization Engineer

    Aug 2009 - Jul 2010

  • RPC Member: Delivery Excellence & Engagement Team- Central Professional Services EMEA

    Feb 2008 - Aug 2009

  • Senior RF Optimization Engineer

    Oct 2005 - Feb 2008
• 

  Nokia Siemens Networks

  Jul 2010 - Nov 2011

  RF Design & Optimization Consultant

  Consulting as Snr. RNC Engineer with Nokia Siemens Network South Africa.

• 

  Huawei

  Oct 2011 - now

  * CCSK certified. * Member of ISO Sub Committee SC 27. * Involved in policy reviews at government level for cyber security and information security. * Developed relationships within government departments like DCDT and SSA. * Relationships within public stakeholder with government mandate to operate like SALGA (South African Local Government Association) and CSIR (Council of Scientific & Industrial Research)* Relationships within industry regulators like ICASA. * Skilled in local laws interpretations and compliance management. * Experienced in cyber and information security policy development at organisational level. * Experienced in providing consultancy on security strategies across Southern Africa Region. * Experienced in high level communications at country level about cyber security and privacy protection. Show less Operations Director CEM projects for Huawei South Africa. • Overall responsible for Customer Experience Management (CEM) project delivery & SOC operations for multiple accounts.• Customer relationship, resource handling, cost optimization, new leads finding, up sale opportunity identification, achieving delivery and sales target are part of job responsibilities.• Promoting and delivering use cases like 2G - 3G/4G user migration, NPS prediction, Churn Analysis, user behavioral Insight & Smart Capex planning. • Identifying key stake holders and engaging with CXOs, Senior Managers & GMs sharing Business Anaytics to achieve their trust and developing business use case.• Contract negotiation, Acceptance document review & SLA agreement with customer.• Develop cross functional support for project delivery and target to maintain the delivery timelines & acceptance milestones.• CX level engagement including Technology Group, Network Group, Customer Value Management Group, Customer Experience Management Group & EBU Group to highlight platform capability to support operator’s business commitments, revenue targets & pain points. Show less Deputy Project manager for MS delivery project for 2G/3G/LTE RAN. • Managing MS delivery project for 2G/3G & LTE for MTN South Africa include vendors like ZTE & Huawei.• Team Management, Network Performance Management, Customer Relationship Management & Complaint Handling are the highlights of job responsibility.• Coordination with 4 regional teams to manage contractual SLAs & KPI targets through optimization plans, drive test plans, benchmarking activities & new feature trials.• Coordination with remote GNAC team with L1 resources to deliver contractual reports.• CX level report preparation & presentation for weekly project progress reporting.• Alignment with Operations department for SLA management & Rollout team for prioritizing capacity and coverage related sites.• Support in SLA & KPI target definition in new contract negotiations. Show less

  • Cyber Security & Privacy Officer

    Jul 2022 - now

  • Operations Director for CEM Project

    Jan 2017 - Jul 2022

  • Deputy Project Manager for MTN Managed Services

    Jun 2016 - Dec 2016

  • Senior RNO Consultant

    Oct 2011 - Jun 2016