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Shray Vats

Shray Vats

Process Associate

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location of Shray VatsDelhi, India

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  • Timeline

  • About me

    Senior Engineer at LTI Mindtree | Technical Support | O365 | SFB Online | Microsoft Teams | UCaaS | SBC

  • Education

    • Maharshi Dayanand University

      2012 - 2016
      Bachelor of Technology - BTech Electronics and Communications Engineering B

      Completed B.tech in year 2016 in Electronics and communication field.

  • Experience

    • IGT Solutions

      Aug 2017 - Mar 2018
      Process Associate

      Worked as a Process Associate in KLM Process. Used to resolve queries of the customer globally regarding the flights like cancellation, amendment etc.

    • CONVERGYS INDIA SERVICES PRIVATE LIMITED

      May 2018 - Jan 2019
      Technical Support Advisor -1

      Worked as a Technical Support Associate in Microsoft Teams/SFB process. Responsibilities included working on call modality cases on Azure AD, Direct Routing, SFB/Teams issues.

    • NTT DATA Services

      Mar 2020 - Oct 2020
      Technical Support Engineer

      Worked as a Helpdesk Associate in Microsoft Teams/SFB Process. Responsibilities included working on cases email and phone modality on Azure AD, Direct Routing, SFB/Teams issues.

    • Concentrix

      Jan 2021 - Oct 2022
      Sr. Advisor - 1 Technical Support

      Working as a Technical support Advisor on SFBO/TEAMS platform. Provide resolution to the customers globally.

    • LTIMindtree

      Aug 2022 - now
      Senior Engineer

  • Licenses & Certifications