Jerrold Banks Jr.

Experience

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  BGC Group

  Apr 2000 - May 2015

  • Project manager/facilitator for our bgc Partners/NASQAD migration. • Manage conference calls to install our new EdgeMax router network equipment for external customers (examples: UBS, JP Morgan, RBS, Citigroup, Nomura, and CSFB).• Turn-up new 10/20/40/50 and 100 Meg data circuits with carriers (Wall Street Networks and American Telesis).• Cut clients over from our old (NASDAQ) Cisco infrastructure to our new EdgeMax router network. Conference calls include the following support groups: bgc networks, UNIX, voice support, STP, FX, ecommerce, and Production Support.• Managed all new voice/data orders, PRs, and firewall request(s). Show less • Design/install the physical portion of multiple networks (servers, routers, switches and cabling). • Install/repair patch cables (Copper, Fiber-optic and Coaxial) on MDFs, patch panels and server racks.• Work with multiple vendors/customers on installations and repairs (Bloomberg, Thomson, Savvis, Reuters and JP Morgan Chase). • Led the successful implementation of ticketing system to resolve tickets opened by internal engineering groups including server troubleshooting, new server builds, and network troubleshooting.• Administered WAN acceptance, T1s, DS3s, OC-3s, OC-48s, OC-192s and Ethernet circuits. Show less • Performed service/product management for technical operations and regional support of voice services at domestic and international locations.• Performed network acceptance and testing of analogy and digital facilities (DS3s, T1s, DS0s, ISDN, and dial tones).• Provision/repair voice and data circuits, produce monthly usage report and managed hot cuts between interoffice/customers (domestic and International).• Evaluated new technologies and service offerings.• Integral member of a vendor management initiative that ensured vendors maintain their Service Level Agreements. • Support on site/remote turrets for domestic and international locations.• NICE administrator - Playback recordings in retrieval/archiving format. • Install, configure, move and troubleshoot turrets on the trading floor.• IPC and BT MAC (add, moves and changes) orders. • Global technical support for Cisco VoIP stations.• Cisco Call Manager and Unity Voice Mail. Show less

  • Global Deployment

    Aug 2013 - May 2015

  • Datacenter Management

    Nov 2007 - Aug 2013

  • Telecommunications Engineer

    Apr 2000 - Nov 2007
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  Metropolitan Transportation Authority

  May 2015 - Jul 2015

  Train Operator

  Operate all B division trains for yard movements and school car.

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  FLEXeNET

  Sept 2015 - Aug 2021

  Senior Support Engineer

  • Provide operational support on the following networking equipment for day-to-day duties, migration projects, and new installs: Eastern Research (Sycamore Networks), Envision, Cisco routers, Cisco switches, Adtran, and Aricent (SIP).• Manage different types of voice circuits (IP, TDM, Layer 2, and Internet) within the Flexenet Core Network. • Support the Sales Department with a variety of assignments: monthly billing, pricing, customer deployment for domestic and international clients, plus disaster recovery datacentre(s) for redundancy and future growth.• Provision our Layer 2 and T1oINT solution with customers by building/configuring the psychical portion of the network and working with the client’s firewall team for test/turn-up purposes. • Flexenet Portal/database administrator for add, moves, and changes. • Ticketing system with 24/7 helpdesk support of the entire Flexenet infrastructure between Europe and the United State of America. Show less

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  IPC Systems, Inc.

  Aug 2021 - now

  IPC Unigy Advance Administrator Support Engineer

  Unigy Enterprise Support Engineer for Nomura Securities