Aileen Sierra, MS

Experience

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  T-Mobile

  Jul 2020 - Dec 2020

  Retail Integration Specialist

  - Developed and implemented effective training strategies, ensuring a smooth transition and successful adoption of new practices.- Played a pivotal role in the integration of merging companies by providing comprehensive training to representatives on new processes, systems, and software.

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  T-Mobile

  Feb 2021 - Dec 2023

  - Managed and nurtured post-sale client relationships, achieving a consistent annual revenue growth of 15%. Spearheaded initiatives that contributed to a 20% increase in client retention rates.- Employed data-driven strategies such as feedback analysis to enhance client satisfaction and retention, increasing customer lifetime value by 25% through personalized account management plans.- Utilized Power BI for daily metrics monitoring, resulting in a 30% improvement in operational response times and a 15% reduction in costs through optimized resource allocation.- Led media-driven lead generation efforts, including cold calling and email campaigns, achieving a 40% increase in qualified leads and 35% growth in associated conversion rates. Show less

  • Account Manager

    Feb 2019 - Dec 2023

  • Virtual Sales Consultant

    Feb 2021 - Sept 2021
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  CrossCap

  Jan 2024 - now

  Customer Success Specialist

  • Build and manage relationships with clients, and develop an understanding of their business challenges, marketing objectives, and success metrics.• Participating in client meetings to grasp their main goals and difficulties. Clearly and effectively presenting complex solutions to assist partners in reaching their objectives. Professionally and calmly managing any resistance, complaints, or objections from partners. Identifying and leveraging opportunities to cross-sell and upsell, helping the team surpass revenue targets.• Work cross-functionally and collaboratively with internal teams (sales, product, dev, design, operations) to ensure timely renewals. Show less