Ryan Boyd

Experience

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  Campbell River Community Network

  Jan 2000 - Jan 2001

  Network/Customer Support

  Assisted with developing a new website as well as promoting CRCN within the community

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  Cafe Crepe

  Nov 2004 - Feb 2007

  General Manager

  Started dishwashing and eventually worked my way up to GM of two locations

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  The Keg Steakhouse and Bar

  Feb 2007 - Sept 2008

  Service Manager

  Oversaw service staff (hostesses, bussers and servers) in the dining room to ensure all patrons received quality service

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  Micros Systems

  Sept 2008 - Apr 2011

  Implementation Specialist

  Project based work in which I custom tailored our POS system for clients, trained staff and managers, installed servers/hardware and provided go-live support

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  McKesson Imaging & Workflow Solutions

  Apr 2011 - Jul 2016

  The Project Manager, Remote Deployment Team is responsible for the overall coordination, implementation, execution, control and completion of software updates on customer systems across both Radiology and Cardiology solution lines. The Project Manager monitors all projects from initiation through delivery, interfacing with all stakeholders on technical and non-technical matters. This role ensures that all project material as well as processes are kept current and working towards strategic goals, well maintaining high customer satisfaction.* Works closely with the Support Account Management Team and Services Project Managers to coordinate and ensure projects in the Remote Deployment Team are delivered effectively and efficiently to our customer base.* Defines project scope & objectives, identifies resources needed, and assigns individual responsibilities* Develops detailed work plans, schedules, project estimates, documentation and revises as appropriate to meet changing needs and requirements* Interfaces with all areas affected by the project including customers and internal teams in different areas* Assesses project issues and develops resolutions to meet project objectives* Provides technical/analytical guidance* Coordinates and conducts project meetings and is responsible for project deliverables, timelines and risk* Understands basic revenue models, P/L, and cost-to-completion projections and makes decisions accordingly* Identifies business development and “add-on” sales opportunities as they relate to a specific project* Ability to negotiate and organize with stakeholders associated with all projects Show less - Manages relationships with assigned customers on an ongoing basis- Primary point of contact / escalation point for assigned customers- Conduct regular conference calls to lead, discuss and review all open service requests- Build and maintain a strong working relationship with all key client and internal stakeholders.- Regularly review open service requests and when necessary engage appropriate internal resources, drive escalation and follow up with appropriate resources to facilitate timely resolution- Provide root-cause analysis of escalated issues when required- Continually seek opportunities to increase customer satisfaction and deepen customer relationships- Provide ongoing support updates to customers on the effective use of our applications through new products, services and training information.- May include onsite presentations for assigned customers Show less *Resolve customer requests that are initiated through multiple support channels, including: telephone and online support request submissions *Troubleshoot complex issues on production RIS and PACS radiology systems which utilize some of the following technologies: proprietary McKesson software, Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases *Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests *Perform scheduled preventative maintenance and systems administration functions at customer facilities Show less

  • Project Manager, Remote Deployment Team

    Sept 2014 - Jul 2016

  • Technical Account Manager

    Sept 2013 - Sept 2014

  • Remote Systems Administrator

    Apr 2011 - Aug 2013
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  Change Healthcare

  Jul 2016 - Nov 2023

  Responsible for monitoring the progress of the installation at the assigned customer site. Provide a primary continuous point of contact to the customer during project implementation cycle up to the transition to the Support group or completion or account activities. As well, managed medium to large customer projects clearly defined at signing. - Project Planning for Medium to Large Sites/Site with High Complexity- Schedule Management- Implementation Team Coordination- Technical Engineer Team Coordination- Customer Issue Resolution- Issue escalation- Risk assessment- Charter creation- Status Reports- Time Tracking- Cross departmental co-ordination- Mentoring team and other Project Managers- Managing scope change Show less

  • Senior Project Manager, Cloud Solutions

    Feb 2023 - Nov 2023

  • Senior Project Manager, Radiology, Workflow, and Consulting Services

    Oct 2019 - Feb 2023

  • Project Manager, Radiology Customer Operations

    Jul 2016 - Oct 2019
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  Optum

  Oct 2023 - now

  Program Manager Cloud Solutions