Timothy Cote

Experience

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  Decelle

  Jan 1997 - Feb 1999

  Shipper / Reciever / Stock

  Received daily shipments. Shipped customer special orders.Organized stock according to size, style.Filed all shipment and stock documentation numerically by department and dateReport any shipment discrepancies to the distribution center via telephoneKeep updated records of all stock.Repaired shelving and other fixtures

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  The North Face

  Feb 1999 - Jun 2000

  Sales Associate

  Assisted consumers with purchases. Utilizing experience and product knowledge I quickly became one of the top sales producers for our location.

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  The Robbins Company/ Corporate Gifts

  Sept 2000 - Apr 2001

  Shipper/ Receiver

  Preparation of packages and scanning of orders through company’s Oracle shipping program.Validated matches on packing slips to the order data in Oracle.Ship processed orders via Ups World ShipReceived daily shipments.Packaged daily shipments in a timely and accurate manor.Retrieve materials for order fulfillment from various locations within the organizationMonitored product stock, inventory.Reported to inventory control officer when product supplies are lowOperated electric and hydraulic pallet jacks to retrieve necessary products for order completion. Certified as an Electric Forklift Operator. Show less

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  EBSCO Industries, Inc.

  Apr 2001 - Nov 2003

  Computer Operator/ Production Control

  Operated an open VMS system utilizing alpha servers.Responsible for timely and successful completion of nightly processesComplete electronic batch jobs for client quotes, claims, and renewals.Process backups using Target Batch scheduler and VERITAS Backup Exec programs.Consulted with technical/development team via telephone, email, and in-person to troubleshoot errors and problems.Assisted clients and employees with technical support via telephone and email.Printed and distributed output accordingly using two 40 series Xerox printers.Monitored nightly security via security cameras and maintained a locked building.Generated detailed logs of all job related daily events.Independent and self-directed work. Show less

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  Absolute Backorder Service

  Jan 2004 - Jun 2015

  Logistics Manager

  Supervise the warehouse operation and all departments thereinResponsible for scheduling daily tasks, approving time off, hiring, and training of employees.Receive daily shipments using Quick Books, and route material to specific designated locations.Process all orders in a timely manner, and in accordance to client specificationsPrepare correct packaging for domestic and worldwide shipping.Oversee production and resolve any occurring errors in a timely fashion.Developed and implemented new procedures to limit errors and increase productivityIncident managementEstablished and employed new material condition guidelines and grading system.Organize all stock orders for picking and packaging in a timely manorConsolidate orders for same Clients.Facilitate schedules for material pick up and deliveries.Print required material from PDF format for distributionDiligently maintain an organized a safe warehouse environmentImplemented a regional marketing program to increase sales and visibility of the company within the library industryCost management and QC provided to assist quoting orders for client service Show less

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  Charles River Apparel

  Jun 2015 - Mar 2017

  Warehouse Generalist

  Perform general warehouse duties:Pick and Pack orders using radio frequency guns.Provide assistance in the shipping depertment. Process domestic out-going pacells using UPS or Fed-Ex processing proccedures in accordance to order specificationsUnload and receive in-coming shipments using radio frequency gunsAssist in other general warehouse tasks.Member of the Spirit Squad, corporate activities planning committee.

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  Christmas Tree Shops

  Sept 2016 - Apr 2017

  Backroom Associate

  Part-time / Weekend employment

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  Gainwell Technologies

  Apr 2017 - now

  2021 – Present - Associate Service Delivery Coordinator, Incident Helpdesk 100% fully Remote work Manage Service Now tickets for user issues, systems errors, and Client Support Utilized Remote Desktop Connection to access Active Directory Services on Windows servers to manages user access. Facilitate the resolution of account specific problems and the prioritization of work requests based on Service Level Agreements / Key Performance Indicators (SLA/KPI) Accurately record system Downtime events for SLA / KPI tracking  Define problems, collect data, establish facts, and reach conclusions to support Root Cause Analysis reporting (RCA). Assist in recording and reporting SLA / KPI documentation on a daily / Weekly/ Monthly/ Quarterly basis. Assist in writing and supporting RCA documentation.  Write Reports, business correspondences, modify and create procedures. Research basic errors or issues, Assist in Administrative responsibilities , such as entering information into Databases, producing simple statistical reports and presentations, taking notes and documentation of key activities. Verify information in reports and revises when appropriate. Identify and escalate areas of improvement utilizing Service Now reports, regular review of procedures, and teamwork. Show less Senior Assistant Operations Scheduler, System Support / Operations Helpdesk / Cycle monitoring /  Executes batch processes via an automated job scheduling application Performs file moves, copies and edits as required by requestor or scheduled task Generate Daily, Weekly, Monthly reports. Edit reports using specific macro, print and deliver reports Continuously monitor POS Batch processes, and all systems for responsiveness (QC) Immediately and effectively report batch failures, system failures to the appropriate team for resolution Executes UNIX command line utilities for system monitoring and maintenance Follows a defined set of tasks as documented on daily activity sheets Executes system commands under the direction of system engineers, sql commands are most common Creates and maintains accurate and detailed documentation of all daily events and tasks Provides status and progress reporting to customers and co-workers Troubleshoot desktop and system errors for Office staff and external client staff Escalate all issues that are not resolved in an expeditious manner, or require higher level attention Open Service Tickets for incident escalation. Monitor and respond to Tickets until resolved. Maintain current certifications in HIPAA Privacy and policies, and Electronic Security Maintain current training and adherence to ever-changing security threats  Check backups for failures or errors, rotate backup drive Maintain physical security of the building, monitoring security cameras, escalate incidents as required Show less

  • Incident help desk , Service Delivery Coordinator

    Dec 2021 - now

  • Systems and Batch Cycle Support Operator

    Apr 2017 - now