Shawn R. Hyde

Experience

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  Zanjero Sports Tavern

  Jun 1993 - Apr 1996

  Manager/Bartender

  • General management; ensuring excellent beverage and food quality, consistent service and a clean, attractive and well-maintained environment.• General supervision; managing bar/wait staff team of 5-6 employees, providing guidance, training and scheduling support. • Bartending; providing bar patrons with friendly and professional beverage and food service.

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  AT&T

  Aug 1996 - Mar 2005

  Customer Sales & Service Representative

  • Marketing and provision: sales and activation of local, long distance, and wireless telephone, cable, internet, and calling card services to inbound clients, including customer instruction as to the use of said services and features. • Billing services; issues resolution, credit eligibility verification, account initiation, cancellation, and contract/revision procedures for both services and equipment.• Conformance Specialist; providing on-line production conformance coaching for various Customer Sales & Service Representative teams (15-35 employees). Show less

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  Paul's Ace Hardware

  Aug 2006 - Jun 2010

  Sales/Warehouse Associate

  • Customer assistance; providing product knowledge and direct assistance with a wide variety of home improvement and construction related project goals, including in-depth product instruction and the modification of building materials for both store and customer project needs (cutting, shaping, drilling, grinding, painting, paint-mixing, assembly, etc.).• Formal customer and peer instruction; preparing and presenting product and safety demonstrations.• Route and On-Call Delivery; transporting store inventory and payroll between distribution centers, corporate offices and multiple stores; building materials delivery to construction sites and point of sale customers, utilizing heavy pick-up and full-size flatbed trucks. • Heavy equipment operation; Forklift (electric and propane), powered saw, and other heavy equipment use and maintenance.• Supply and inventory; ordering and stocking duties for retail sale, store maintenance, and special project needs. Show less

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  Tempe History Museum

  Aug 2009 - Dec 2009

  Exhibit Intern

  • Biographical research; developing educational content for electronic, public-access “education stations”, providing in-depth community-related biographical information to museum patrons.• Exhibit production; Content research, primary authorship, and image production and selection for an exhibition flip-book highlighting the Tempe community’s various art, music, and recreational scenes and events.• Exhibit artifact assistance; artifact selection, label text production, and placement design for community timeline exhibit, as well as donated artifact procurement and documentation, image procurement, and off-site research for various grand re-opening exhibit projects. Show less

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  Arizona Department of Economic Security

  Jun 2010 - Oct 2012

  Program & Projects Specialist II

  Workforce Policy UnitDivision of Employment & Rehabilitation Administration• Policy research and development; guiding client and staff activities with written reports, issue papers, correspondence, evaluation procedures and tools, pamphlets, brochures, policy manuals, user guides, and job aids, including both direct development and peer review assistance for unit.• Training curriculum design; assisting the administration’s training unit in developing a variety of training manuals and other training aids.• Reporting; preparing regular, in-depth reports regarding project activities. Show less

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  Arizona State Parks and Trails

  Oct 2012 - Dec 2013

  • Logistics and support; providing consultation, process development, materials procurement, reservations assistance, inventory services, organizational development, and training support for agency Connections Program volunteers (primarily AmeriCorps member grant-funded volunteers), assisting mainly in the continuation of Arizona State Parks’ grant funded AZ Family Campout & Stewardship Program.• Equipment transport and set-up/break down; both short- and long-distance pick-up and delivery of event equipment and supplies between the State Parks Central Office, multiple State Parks, storage depots, and other locations; set-up and break-down assistance, including cleaning and maintenance, of event equipment and supplies as needed, utilizing vans and heavy pick-up trucks.• Mentorship; providing second-year campout program volunteer coordinators with advice, continued program development assistance, and support. Show less • Primary agent for pilot program design, development and coordination; assisting in the creation and implementation of Arizona State Parks’ first year AZ Family Campout & Stewardship Program under federal grant support of AmeriCorps/The Corporation for National and Community Service and in conjunction with the Arizona State Parks’ Connections Program Manager, marketing department, and field staff; responsible for all aspects of multiple-event coordination, including event educational programs and activities planning, scheduling, marketing, materials development, fundraising, vendor relations, resource procurement, general and Encore (55+) volunteer recruitment and training, community engagement, family participant recruitment, administrative organization, event reservations, event supervision, and agency/grant reporting.• Equipment transport and set-up/break down; both short- and long-distance pick-up and delivery of event equipment and supplies between the State Parks Central Office, multiple State Parks, storage depots, and other locations.• Volunteer and participant leadership; managing both AmeriCorps peer volunteer group and Arizona State Park event volunteers, as well as leading multiple educational components (how-to workshops, guided hikes, nutrition, and first-aid seminars, etc.) for both adult and youth participants. Show less

  • Park Ranger Specialist/Connections Program Coordinator (seasonal)

    Sept 2013 - Dec 2013

  • AmeriCorps Family Campout Coordinator (term)

    Oct 2012 - Sept 2013
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  Arizona Department of Economic Security

  Dec 2013 - now

  Policy AdministrationDivision of Employment & Rehabilitation Services• Management; leading a team of managers over multiple social services programs, overseeing teams assigned to the development and maintenance of policy, ensuring efficiency and alignment with federal and state laws governing division programs.• Supporting; providing project management, coordination, and policy-related support to Policy Administration managers and their staff, as well as to divisional leadership, partners, and other stakeholders. • Development; assisting the Policy Administrator to develop, plan, and implement statewide policies, goals objectives, strategic action, and performance standards.• Reporting; coordinating and preparing regular, in-depth reports regarding project activities. Show less Policy AdministrationDivision of Employment & Rehabilitation Services• Management; leading a team of managers over multiple social services programs, overseeing teams assigned to the development and maintenance of policy, ensuring efficiency and alignment with federal and state laws governing division programs.• Supporting; providing project management, coordination, and policy-related support to Policy Administration managers and their staff, as well as to divisional leadership, partners, and other stakeholders. • Development; assisting the Policy Administrator to develop, plan, and implement statewide policies, goals objectives, strategic action, and performance standards.• Reporting; coordinating and preparing regular, in-depth reports regarding project activities. Show less Workforce Policy UnitDivision of Employment & Rehabilitation Services• Supervision; managing a team of policy specialists and analysts engaged in policy research and development for multiple workforce employment & training programs. Monitoring and developing staff output and performance through regular team and one-on-one meetings, team building and motivational activities, and staff development.• Supporting; providing project management, coordination, and policy-related support to workforce programs’ leadership and staff, as well as to divisional leadership, partners, and other stakeholders.• Reporting; coordinating and preparing regular, in-depth reports regarding project activities. Show less Governance and Innovation Administration Rules UnitOffice of the Director/Office of General Counsel• Rules analysis- Reviewing and editing proposed rules and rules-related materials.• Rules writing- Researching and developing agency rulemaking documents, in compliance with the Arizona Administrative Procedure Act.• Rules support- Providing technical assistance and training to agency staff in the appropriate preparation of proposed rules.• Reporting- Preparing regular, in-depth reports regarding rules-related project activities.• Federal and state legislative review- Monitoring and reviewing proposed, active, and chaptered state legislation, as well as changes in federal regulation, to determine potential and actual programmatic impacts. Show less Office of Tribal RelationsDivision of Employment & Rehabilitation Services• Relationship management; assisting tribal government leadership, tribal social service representatives and tribal members with a variety of technical support requests, communications efforts, special projects and program reviews/consultations.• Conflict resolution; mediating between DERS and the tribes in the resolution of issues, concerns, conflicts and complaints.• Collaboration; providing a knowledge base and facilitating mutually effective efforts via analysis, clarification, content recommendation and consultation as concerns data sharing agreements, memorandums and contracts, as well as the development of collaborative tools, certification review and assistance, etc., to increase trust, understanding and continued collaboration between DES, the Division and Arizona’s 22 Native American tribes.• Federal and state legislation review; analyzing for impact to the tribes, tribal programs, and tribal members, communicating issues of potential concern or benefit, and providing recommendations to both state and tribal representatives.• Policy research and development; assisting tribal social services and policy staff in developing appropriate polices to support tribal programs and efforts, including consultations on tribal submittals and requests to federal representatives.• Reporting; preparing regular, in-depth reports regarding tribal-related project activities. Show less Workforce Policy UnitDivision of Employment & Rehabilitation Services• Policy research and development; guiding client and staff activities with written reports, issue papers, correspondence, evaluation procedures and tools, pamphlets, brochures, policy manuals and user guides, and job aids that instruct and provide reference for the proper utilization, management and security of public resources, including both physical and intellectual assets, through the application of regulated processes and physical and logical security measures.• Policy library and project management; structuring, organizing, and maintaining programmatic policy and related-materials, and providing material selection guidance to agency staff, partner program representatives and the general public.• Administrative and stakeholder assistance; providing a knowledge base and facilitating mutually effective efforts via analysis, clarification, content recommendation and consultation as concerns data sharing agreements, memorandums and contracts, as well as the development of collaborative tools, policies and procedures, in continued, mutual efforts between DES, the Division, and a variety of other governmental agencies and partner organizations.• Designated Administration Legislative Reviewer; federal and state legislation review; analyzing for impact to administration programs and providing recommendations to both management and state legislative staff.• Designated Administration Client Advocate; assisting the agency Ombudsman, constituent services, divisional and administration leadership, staff, and external clients in the effective, timely and mutually satisfactory resolution of issues, concerns, conflicts and complaints.• Reporting; preparing regular, in-depth reports regarding project activities. 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  • Deputy Policy Administrator

    Aug 2022 - now

  • Acting Deputy Policy Administrator

    Apr 2022 - Aug 2022

  • Workforce Policy Unit Manager

    Jun 2021 - Aug 2022

  • Legal and Administrative Rules Analyst

    Jul 2019 - Jun 2021

  • Information Security Analyst

    Mar 2019 - Jul 2019

  • Division Tribal Liaison

    Sept 2017 - Mar 2019

  • Human Services Program Development Specialist

    Dec 2013 - Mar 2019