Ken Woo

Experience

• 

  PM-B Pte Ltd

  Jul 2004 - Nov 2010

  Roles and Responsibilities:• Servicing and maintaining various systems like Precision Cooling Unit, Fan Coil Unit, Uninterrupted Power Supply (UPS), Fire System, Security System, Monitoring System, Water Detection System and Electrical System in Data Centers, etc• Plan and fix schedules with customers• Attend meeting with customers• In-charge of Security Systems• Lead maintenance teams of Engineers and Assistant Engineers• Troubleshooting of problematic systems• Minor installations• Explanation to customers in details of system’s functionality, problems of system and best solution to resolve the problem• Send out quotation to customers as per requested• Purchase materials, equipments for different requirements• Maintaining customer relationships to increase customer satisfaction• Liaising with vendors and contractors regards of installations and maintenance.• 24/7 standby for Customers’ call when in need of any advice or when equipments are having problemsAchievements:• Gain experience in a wide range of systems and equipments• Develop good inter-personal communication skills with people from all levels• Able to multi-task and planning of schedules systematically• Understand the importance of working with critical deadlines• Achieve leadership in guiding my juniors• Gain independency, disciplinary and maturity to work as an individual• Obtain Best Employee Award (Service Department) in 2008• Obtain CP5: 1998 Code Of Practice For Electrical Installation Certificate in 2009• Obtain Certificate in Building Construction Supervisors Safety Course in 2009 Show less

  • Senior Service Engineer

    Nov 2009 - Nov 2010

  • Service Engineer

    Dec 2008 - Nov 2009

  • Senior Technician

    Jul 2007 - Dec 2008

  • Technical Support Specialist

    Jul 2004 - Jul 2007
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  Emerson Network Power

  Nov 2010 - Jun 2016

  Customer Service Engineer (Air Dept.)

  Roles and Responsibilities:• Servicing and maintaining various systems of Liebert like CRAC units, Mini Mate units (Ducted Air-con units), Water Detection System and Monitoring System in Data Centers, etc.• Plan and fix schedules with customers• Attend meeting with customers• Troubleshooting of problematic systems• Perform minor installations and repairs• Provide training to customers in details of system’s functionality, advise customer the suitable settings on CRAC units to perform the best or energy saving (Green Earth)• Send out quotation to customers as per requested• Purchase materials, equipment for different requirements• Provide good service to customer to increase customer’s satisfaction of our service team• Liaising with vendors and contractors regards of installations and maintenances• Rotational 24/7 standby for Customer’s call when in need of any advices or any equipment are having problemsAchievements:• Able to adapt to a new working environment • Able to multi-task and planning of schedules systematically• Gain independency, disciplinary and maturity to work as an individual• Received Long Service Award (5 Years) on 31 Oct 2015• Obtain Emerson in-house online training certificates for Arc Flash Safety, Back Safety, Bloodborne Pathogens, Classes of Fire & Extinguishers, Confined Space Entry, Defensive Driving, Electrical Safety, Fall Protection, Fire Prevention & Hot Work Safety, Hazard Communication, Lockout Tagout, Personal Protective Equipment Show less

• 

  UAP Solutions Pte Ltd

  Jul 2016 - Dec 2017

  Roles and Responsibilities:• Lead, manage and guide service team • Site survey on site to propose maintenance contract• Plan and modify customer’s requirement to fit Data Centre’s condition• Provide after technical support to resolve problems• Establishing new and existing relationships with customer for maintenance contract• Testing & commissioning of Denco CRAC units• Report directly to General ManagerAchievements:• Gain experiences with different products which the company is maintaining • Close relationships with customers and consultants will improve the chances of getting maintenance contract• Provide good knowledge and solutions to assist customer’s needs• Customer’s satisfaction of our services Show less Roles and Responsibilities:• Giving technical presentations that explain company’s product, services and solutions for Data Centre to customers and consultants on how our product will meet client needs• Prepare and submit tenders for projects (Mainly CRAC units or turnkey projects)• Site survey on site to propose solution for Data Centre• Plan and modify customer’s requirement to fit Data Centre’s condition• Provide after sales technical support to resolve problems• Searching for new clients who could benefit from our products• Establishing new, and existing relationships with customer• Providing pre-sales technical assistance and product education• Report directly to General ManagerAchievements:• Gain experience in different company products• Develop good inter-personal communication skills with people from all levels• Learned the do’s and don’ts when preparing tenders• Understanding main-con mindset and discount tactics• Close relationships with customers and consultants will improve the chances of getting the deal Show less

  • Service Manager

    May 2017 - Dec 2017

  • Sales Engineer

    Jul 2016 - May 2017
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  FläktGroup

  Jan 2018 - Dec 2020

  Service Manager

  Roles and Responsibilities:• Lead, manage, support and guide service team • Site survey on site to propose maintenance contract• Plan and modify customer’s requirement to fit Data Centre’s condition• Provide after technical support to resolve problems• Establishing new and existing relationships with customer for maintenance contract• Testing & commissioning of Denco CRAC units• Prepare / renew maintenance contract• Report directly to Managing DirectorAchievements:• Gain experiences with different products which the company is maintaining • Close relationships with customers and consultants will improve the chances of getting maintenance contract• Provide good knowledge and solutions to assist customer’s needs• Customer’s satisfaction of our services Show less

• 

  Aston Air Control Pte Ltd

  Jan 2021 - now

  Service Manager