Taruna Sharma

Experience

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  Ocwen Financials Solutions

  Aug 2014 - Sept 2015

  Underwriter

  Primary role was to modify the E.M.I of the customers falling under the Hamp guidelines of U.S by calculating their income and looking at their savings and expenses after which we use to either deny or approve the modification.

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  Genpact

  Dec 2015 - Sept 2019

  Senior Fraud Analyst

  ● Fraud Officer with an Australian Bank - Westpac ● Have been part of an onshore job training (travelled Australia) to get business from onshore.● Have worked as a supervisor for division of fraud detection and intervention Team.● Three and a half years of experience in customer service as a supervisor.● Delegating responsibilities and allocating work on daily basis. ● training the new recruits/new hires. Downloading the information & providing process overview and process knowledge.● Being process supervisor ensuring the TAT and accuracy and maintaining process metrics● Follow-up on customers to furnish customer support.● Preparing & sending Daily & Weekly reports as Quality, Productivity related to Process queues. Show less

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  High Bridge Consulting

  Oct 2019 - Jul 2020

  Technical Recruiter
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  ETeam

  Aug 2020 - Aug 2021

  Technical Recruiter
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  TalentOla

  Aug 2021 - now

  Senior Consultant Leadership/Technical Hiring for IT Consulting firms