Lorenza Versace

Experience

• 

  FERPI

  May 2015 - Dec 2015

  Assistant Manager for CASP courses - FERPI

  - Planned and managed the calendar of training courses – promoted by the Commission of Education and Specialization (CASP) of the Italian Federation of PR (FERPI) – on the Italian territory;- Drafted the overall evaluation report of every seminar based on the participants level of satisfaction

• 

  Teatro Brancaccio, Teatro Brancaccino and Teatro Sala Umberto

  Jan 2016 - Jun 2016

  Event Location Manager Assistant

  - Conducted viewings, sale of the venues and proposed rental quotation for each theatre; - Managed conferences, shows and corporate events from a structural and logistical point of view. Managed relations with client companies, booking and maintenance team and external suppliers; - Drafted the accounting report of the overall final evaluation to highlight expenses and revenues of each event

• 

  2P International Entertainment a Roma Srl

  Oct 2016 - Mar 2017

  Events Production Assistant

  - Managed onsite and offsite concerts; - Developed and maintained PR with artists, press offices, suppliers, technical staff and collaborators;- Created, managed and promoted contents for the digital channels of the company

• 

  Progetto Srl

  Mar 2017 - Jul 2017

  Advertising Sales Account

  - Conducted B2B marketing and commercial activities for the guide "Alberghi e Ristoranti d’Italia 2018":o Sales of digital and traditional advertising spaces to be developed and tailored according to customer needs; o Management of contractual and tax documents

• 

  2Duerighe.com

  Sept 2017 - Dec 2017

  Freelance Editor

  - Wrote articles about exhibitions, shows, and cultural events in Rome

• 

  ICG Medical

  Feb 2018 - Mar 2018

  Marketing Assistant

  - Planned annual events calendar for the ICG subsidiary companies around England; - Researched medical staff such as registered nurses and midwives in USA, Australia, England and Scotland

• 

  Uniqlo

  Apr 2018 - Jun 2018

  Customer Advisor

  - Provided customer support and tills management to achieve everyday store targets

• 

  Urbanest UK

  Jun 2018 - May 2021

  Customer Support Assistant

  - Working alongside various teams in the company such as sales, accounts and maintenance in order to guarantee: the daily target achievement, the resident satisfaction and the building standards;- Ensuring the daily management: check-ins/outs, bookings, viewings, inspections, events, complaints, re-booking campaign; - Training and mentoring new staff in the customer support role; - Managed and led the team to the achievement of the best NPS for the academic year 2019-2020 and for the LSE residential survey at Urbanest Westminster Bridge; - Participated at universities fairs to promote all Urbanest sites in accordance with the university partnership; - Wrote and presented the competitors analysis and contributed for the 2020-2021 rooms pricing list;- Recipient of the Best Resident Service Award, May 2019 Show less

• 

  John Cabot University

  Sept 2021 - Feb 2022

  Admissions Counselor
• 

  Olly Services

  Feb 2022 - now

  • Events Project Manager at European Space Agency

    Apr 2022 - now

  • Events Assistant at European Space Agency

    Feb 2022 - Jul 2022