Michael Innes

Experience

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  Microsoft

  Jun 2007 - Sept 2007

  User Experience Design intern

  The Office Design Group was working on a new release of SharePoint and they called on me to devise new ways to visualize the health of servers in SharePoint. With the help of Visio, the design process resulted in a number of new approaches to health monitoring and server management. These improvements were then tested with existing users of SharePoint by using Microsoft's state-of-the-art usability study labs.- Explored current usage of SharePoint server management solutions- Contributed to health dashboards for SharePoint server management- Created topology concepts for server management in future versions of SharePoint Show less

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  Mindbloom

  Sept 2009 - Mar 2010

  User Experience Design intern and User Researcher

  Working on Mindbloom's lead product entailed testing the product in terms of usability to ensure that users understood the registration process and could easily and logically navigate their way around the product.

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  SelfReliant LLC

  Mar 2010 - Sept 2010

  User Experience Designer and Design Consultant

  Small 3-person team that provided web design and email campaign management, with a focus on educating the customer to enable them to continue customizing their website / email campaign long after they have received the finished site / campaign. "Teach a man to fish"

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  AICPA

  Sept 2010 - May 2011

  QA Analyst

  Provided both manual testing and configuration of automated testing.Administrated dashboard-style metrics for development process.

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  Boeing Commercial Airplanes

  Jul 2011 - Dec 2012

  Automation Tester

  Created a testing framework using HP QuickTest Pro to enable our assistant testers the ability to create their own tests without them needing in-depth knowledge of HP QTP or VBscript. The ease of use provided by the framework allows a wider audience of employees to assist in the QA department’s effort.Provided consulting and training to other employees on programming basics, as well as guidance on QTP.

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  REI

  Jan 2013 - Mar 2013

  Automation Tester

  Designed a layer of abstraction between the Point of Sale software and the QTP testing tool.Created a suite of regression tests to be run for every new build of the POS software.

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  Starbucks

  Jun 2014 - May 2016

  Senior Quality Analyst

  • Created and executed test suites for a large-scale installation of IBM Tririga• Performed load-testing of system that uncovered areas that needed additional performance enhancements• Multidisciplinary testing that verifies data across enterprise software to custom software solutions and back• Verified records for millions of assets and hundreds of thousands of employees across 20,000 stores

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  Amazon

  Aug 2016 - Sept 2019

  Quality Assurance Engineer

  Within the Alexa Voice Services division• Automated API and Selenium integration tests that are in near-continuous deployment production pipelines.• Wrote test plans based on business requirements; probed further to ensure correct test plan scoping.• Worked with development team to prioritize bug fixes and give insight into how the bug was introduced.• Was routinely the primary (and sometimes sole) QA on large, far-reaching features such as Alexa Display Cards initial release, certification of the initial Alexa Voice Service sample app, release of AVS's first development kit, and more.• Acted as point of quality for the AVS Out-Of-Box-Experience, ensuring a consistent & reliable setup experience for Alexa users on 2020 TVs from major brand names, on upcoming WiFi speakers, and more• Consistently advocated for the customer by bringing an eye for usability to feature design discussions.• Helped grow Alexa built-in from less than 5 unique devices in 2016 to over 20k devices from 3.5k brands. Show less

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  BECU

  Feb 2020 - Jul 2021

  Senior Quality Assurance Engineer
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  Axon

  Aug 2021 - now

  Quality Assurance Engineer