Sandeep Sethi

Experience

• 

  KARL STORZ

  Jul 2010 - now

  As a Assistant Product Manager for ENT, Anaesthesia & Emergency Medicine I am responsible for assisting in the development, implementation, and management of marketing strategies and campaigns to promote and sell the company's products. This role involves collaborating with various departments, such as product development, sales, and creative services, to develop and execute successful marketing initiatives.Key Responsibilities are:1. Assist in the development of marketing strategies to promote and sell products.2. Conduct market research to identify customer needs, preferences, and trends.3. Develop marketing campaigns and materials, including advertisements, email marketing and product descriptions.4. Collaborate with product development teams to ensure that marketing initiatives align with product features and benefits.5. Assist in the creation and management of marketing of Instruments.6. Analyze and report on the effectiveness of marketing campaigns.7. Collaborate with sales teams to develop sales collateral, presentations, and other materials to support the sales process.8. Coordinate with creative services teams to ensure that all marketing materials are on-brand and visually appealing.9. Monitor competitor activity and adjust marketing strategies as necessary.10. Stay up-to-date with industry trends and best practices to ensure that the company's marketing efforts remain competitive. Show less As a Assistant Manager for Training and Quality Control I was responsible for assisting in the development, implementation, and management of training programs and quality control initiatives within the organization. My role involved ensuring that all employees are properly trained and performing their job functions as per organization standards.Key Responsibilities was:1. Develop and implement training programs for new and existing employees to ensure that they have the necessary knowledge and skills to perform their job functions effectively.2. Create and maintain training manuals, procedures, and other training materials.3. Conduct training sessions and provide coaching to employees to improve their job performance.4. Evaluate the effectiveness of training programs and make necessary changes to improve their impact.5. Conduct quality control checks to ensure that employees are meeting performance standards.6. Develop and implement quality control initiatives to improve the overall quality of products and services.7. Analyze data and provide reports on training and quality control metrics to management.8. Work closely with other departments to identify areas for improvement and provide recommendations for process changes.9. Assist in the development and maintenance of standard operating procedures to ensure consistency in processes and procedures across the organization.10. Maintain up-to-date knowledge of industry trends, best practices, and regulatory requirements related to training and quality control. Show less - Resolve systems related technical issues by applying problem solving tools such as cause and effect diagrams, Pareto charts, FMECA etc. - Working on the installation, troubleshooting and maintenance of the following instrument on pan-India level – 1. Industrial laser and non-laser endoscopes 2. Laparoscopy sets- Designing and execution of Quality control area along with the quality & Inspection check list (SOP) for all the endoscopy equipment's.- Communicate with the Technical support team, Germany for fixing the defects (Internal & Field).- Manage all quality related activities for finished device repaired and participate in-site & corporate initiatives, responsible for other miscellaneous tasks like RCA, CA/PA, return processing, evaluation and quoting, ensuring integrity of the inventory, implementing lean methods etc. - Drive communications with customer, marketing and company to refine customer requirement (Germany & India), providing technical training and technical support to the customer’s (hospitals and partner engineers) on pan-India level. - Creating work instructions and training the technicians- Peer-nominated and conferred with the Customer Care Champion Award in the year 2017 for excellence and extraordinary workmanship towards customers (internal and external) Show less Job Responsibilities- Responsible for troubleshooting, preventive maintenance and rectification of following equipment and also handling other responsibilities. 1. Flexible video endoscopes 2. light source, imaging system (Camera system), Insufflators, Pump system, cautery system, and laser system (used for urology surgery). 3. Non-laser & laser industrial video endoscopes - Responsible for Installation, demonstration and after sales service of Endoscopy Equipment’s (Medical , Industrial and veterinary) in various hospitals spanning all over India.- Visiting customer on site (Internationally and In India) during breakdown calls to perform on site repairs and to minimize the repair time. - Responsible for maintaining the neatness and cleanness of the service center i.e. dust free working area. - Coordination with the Germany for the availability, delivery and pricing of spares. Show less Responsibilities- Installation of the laparoscopy sets (Training, Double and Single Puncture Laparoscopy set) in various hospitals spanning all over north & central India. - Visiting customers regularly or during breakdown of equipment to establish & maintain strong working relationship with them and act on service opportunities.- Arranging delivery of goods after repair to the customer’s site and coordinate with field engineers for installing items at site and providing other services.- Managing returns processing, evaluation and quote along with root cause analysis on the failures Show less

  • Assistant Product Manager – ENT, Anesthesia & Emergency Medicine

    Mar 2022 - now

  • Assistant Manager For Training and Quality Control- Service Centre

    Jan 2019 - Mar 2022

  • Senior Service Engineer

    Jan 2015 - Dec 2018

  • Service Engineer

    Jul 2011 - Dec 2014

  • Trainee Service Engineer

    Jul 2010 - Jun 2011