Joe Princely

Experience

• 

  Covansys

  Sept 1997 - Oct 2004

  Software Professional

  • Single point contact for payment router in mid office application for ABN AMRO banking project• Application maintenance activities including enhancement and on-call support• Analyzed customer requirements and designed solutions • Implemented the product in client location and provided knowledge to client about the application • Led the team to work on new enhancements

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  Mphasis

  Nov 2004 - Mar 2017

  Project manager

  • Managed multiple project related to Airline Fares / Ticket Refund and Reissue / Electronic Miscellaneous Documents• Facilitated requirements gathering and designing solution for development projects• Monitoring and tracking projects with respect to SLAs, change requests, resource utilization, cost and schedule over-runs and assisting in SOW/Contract negotiations and administration • Annual product planning along with product management the projects in the upcoming year to determine effort and cost• Achieved productivity improvement and excellence in delivery by performing lean six sigma /CAR • Analyzed work load and complexity using Lean analysis and implemented the findings to achieve resource optimization • Created periodic status reports, conducted stakeholder / steering committee / checkpoint meetings to discuss on-going project performance, variances if any, plans/initiatives to address open issues and risks Show less

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  IBS Software Services

  Jul 2017 - Aug 2022

  Senior Project Manager

  • Project management activities including planning, scope definition, estimation, scheduling and project execution, risk management, stakeholder management, change management and production turn-over• Managing the Support Operations for airline passenger service system (PSS) for 12 customers located in Japan, Korea and Europe regions• Planned and Implemented international security standards to ensure the industry norms required are adhered to• Prepare and execute the communication plan and project status reports to key stakeholders by using Qlik tools• Coordinated project release with change management and configuration management teams.• Automated monitoring mechanism for better alerting and reducing human intervention Joe Princely. J• Risk minimized by risk planning, risk identification, risk controlling and risk mitigation• Coordinated with technical, functional and system teams for early resolution of incidents • Coordinated to prepare root cause analysis of high critical incidents and implemented the preventive steps to avoid recurrence• Prepared the annual budgeting for operations• Mentored team members, provided leadership for technical direction, resolved conflicts and conducted performance reviews• Planned and Integrated with new payment gateways recommended by the customer• Analyzed work load and complexity using Lean analysis and implemented the findings to achieve resource optimization Show less

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  Mphasis

  Jul 2022 - now

  • Senior Project Manager

    Jul 2022 - now

  • Program Manager

    Jul 2022 - now