Ismail M. El Sanousi

Experience

• 

  Ram Energy Co. Ltd.

  Oct 2008 - now

  - Strategic IT Leadership: Spearheaded IT and data operations, ensuring optimal performance and unwavering reliability.- Financial Expertise: Skillfully managed budgets, optimizing resource allocation for cost-effective solutions.- Cross-Departmental Collaboration: Fostered robust relationships with various departments, aligning technology with their specific needs.- Technology Vision: Formulated and executed long-term strategies, markedly improving cybersecurity and system performance.- Effective Communication: Facilitated seamless collaboration by consistently proposing innovative solutions.- Project Success: Successfully led new software and tech implementations, diligently working to achieve organizational goals. Show less Project Objective: To facilitate the transformation of the company into a paperless system utilizing Odoo, thereby streamlining operations, reducing costs, and enhancing overall productivity.Key Achievements and Responsibilities:- End-to-End Project Leadership: Orchestrated the seamless execution of the project, successfully meeting its objectives and significantly elevating RAM Energy's operational efficiency and cost-effectiveness.- Stakeholder Collaboration: Cultivated robust relationships with stakeholders and partners, ensuringalignment and shared success in achieving project goals.- On-Time, On-Budget Delivery: Diligently managed the project scope, execution, and closure, delivering acomprehensive digital solution on schedule and within the established budget.- Change Champion: Played a pivotal role in leading a smooth transition to the paperless system, promotinghigh user adoption and fostering operational excellence throughout the organization.- Effective Risk Management: Meticulously maintained project schedules, expertly mitigated risks, andupheld transparency in all project activities. Show less - Technical Leadership: Provided leadership for technical operations, ensuring the IT department's adherence to industry standards and best practices.- Infrastructure Security: Conducted thorough risk assessments, oversaw IT audits, and maintained a secure and compliant IT infrastructure.- Proactive Maintenance: Undertook preventive maintenance for Data Centers, optimizing system performance and minimizing downtime.- Technical Solutions: Successfully implemented VMware VDI solutions, adeptly troubleshooting technical issues, enhancing system efficiency, and ensuring user satisfaction.- Infrastructure Management: Proficiently managed servers, storage, and system administration, guaranteeing the optimal operation and reliability of critical IT infrastructure. Show less - Critical IT Infrastructure Management: Provided oversight for email servers, domain controllers, and LAN, ensuring secure and efficient communication.- LAN Security and Optimization: Elevated LAN security measures and optimized performance through strategic hardware and software decisions.- Proactive ICT Infrastructure: Managed a robust ICT infrastructure, offering technical support and ensuring seamless system operation.- Systems Administration: Installed, configured, and meticulously maintained systems to achieve peak performance and efficiency.- Technical Troubleshooting: Demonstrated exceptional proficiency in resolving technical issues, resulting in heightened employee productivity.- Data Integrity and Backup: Implemented data backup and recovery procedures to safeguard data integrity.- Project Documentation Support: Furnished technical support for project documentation, facilitating efficient project execution. Show less - Customer Support: Acted as the initial point of contact for IT-related issues, delivering timely and effective solutions to meet the organization's business needs.- Network and Backup Management: Expertly oversaw network installation and managed backup systems, assuring a secure and reliable IT environment.- Resource Management: Skillfully managed hardware and software acquisitions, making strategic decisions to optimize IT resources.- Policy and Compliance: Played a significant role in contributing to quality standards and policies, ensuring adherence to compliance and best practices. Show less

  • ICT Manager

    Oct 2018 - now

  • ERP Project Manager

    Jan 2016 - Dec 2019

  • SENIOR IT TECHNICAL SUPPORT ENGINEER

    Oct 2014 - Oct 2018

  • System Administrator

    Oct 2010 - Oct 2014

  • Information Technology Officer

    Oct 2009 - Oct 2010

  • IT HELP DESK

    Oct 2008 - Oct 2009