Ren Hope

Experience

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  Abercrombie & Fitch

  Jun 2014 - Sept 2014

  Floor Model

  Stock checks, customer service, and cashier

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  Miller Timber Svc

  Jun 2015 - Aug 2015

  Wildland Firefighter

  Digging lines, working with crew members on various tasks

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  Jersey Mike's Subs

  Nov 2015 - Aug 2016

  Crew Member

  Making sandwiches, customer service, cashier

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  Imagine Coffee

  Dec 2018 - Mar 2019

  Barista
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  CORVALLIS HIGH SCHOOL

  Mar 2019 - Nov 2021

  Teaching Assistant

  ● Transformed 400+ Students' Essay Writing Skills:Provided expert coaching on SAT and college admissions standards, equipping over 400 students with enhancedessay writing skills and strategies for academic success.● Pioneered 1-on-1 Mentoring Program:Initiated a highly successful 3-year 1-on-1 mentoring program for students, delivering comprehensive coachingservices in admissions essay structure, story selection, narrative development, and more.

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  EIS Ltd

  Jun 2021 - Jan 2023

  Technical Writer & Training Coordinator

  ● Content Creation and Optimization:Produced engaging written content for the company website, software Wiki pages, and JIRA manuals, enhancinguser understanding and improving knowledge access.● Efficient Workflow Migration:Successfully managed the migration of Tools, Kraken, and other workflow sections from JIRA to Flare, resulting instreamlined engineering workflows for new developers on the flagship insurance software. Reduced adoptiontime by 10%..● Quality Assurance and Product Support:Played a vital role in agile development releases, ensuring high-quality product documentation for the release ofupdated software. This contributed to smoother product launches and reduced post-release issues.● JIRA Troubleshooting Leadership:Led troubleshooting workflows for JIRA, facilitating efficient company onboarding and training on the platform.This initiative improved user proficiency and reduced support requests.● Expertise in Training and Course Administration:Acquired advanced skills in administering course structures for university software courses tailored todevelopers, enhancing the learning experience and knowledge retention among students.● Training Coordination:Efficiently enroll students, create accounts, grade assignments, and operate as a producer during livestreams/webinars, ensuring smooth and error-free sessions.● Live Troubleshooting:Proficiently handled live troubleshooting during instructor-led lessons, ensuring a seamless learning experiencefor students without disrupting the lecture.● Course Calendar Management:Updated the office calendar to schedule and organize course timings, effectively assigning the right instructors tolessons for optimal resource allocation and course delivery. Show less