Aaron Monks

Experience

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  Access Security Systems (Defunct)

  Mar 1998 - May 2003

  Installer

  Installation and service of DSC and Ademco security systems for an authorized and highly awarded ADT dealer. Primarily residential installations, but included commercial as well.

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  Access Systems, Inc.

  Jun 2003 - Jan 2004

  Technician

  Installation, service, and maintenance of Hirsch access control systems and Pelco CCTV systems.

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  Ultimate Security (Commercial/Residential)

  Jan 2004 - Apr 2008

  Technician / Field Supervisor

  Installation and maintenance of cameras, DSC alarms, access control, covert audio, networking of DVRs, scheduling of service and installation, order tracking and confirmation.

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  Century Fire Protection

  Aug 2008 - Jul 2010

  Fire Alarm Technician

  Installation, service, maintenance, repair, replacement and inspections performed on various types of fire alarm systems including Firelite and Silent Knight and all related components. Provided assistance in fire sprinkler inspections including centrifuge pumps and riser flow testing. Responsibilities also included setup of monitored accounts, scheduling of service, equipment ordering and pickup, extensive customer service including troubleshooting and diagnosis of problems.

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  Ultimate Security (Commercial/Residential)

  Aug 2010 - Mar 2012

  Alarm Technician / Field Supervisor

  Installation, service and maintenance of Eyemax DVR systems including cameras, networking, power supplies and all related wiring. Scheduling of service, troubleshooting and diagnosis of problems over the phone, ordering and pickup of equipment, layout and design of new installations.

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  Century Fire Protection

  Jul 2012 - Dec 2020

  Field service, repair, installation, troubleshooting, programming, inspection, conversion, integration, scheduling and coordinating of all things fire alarm and security alarm related. Extensive customer service, communication, site surveying, itemized quoting for parts and labor estimates; plus the ordering and pick up of materials needed on a day to day basis. Consistent reliability in a steadily fluctuating (and stressful) schedule. Geographical range spans the entire southeast region of the United States. Fire and security alarm manufacturers' products regularly serviced include Notifier, Firelite, Silent Knight, Ademco, EST, FCI, CWSI, DSC, NAPCO, GE (EST, Vigilant, Interlogix). Integrating communication equipment with fire alarms such as AlarmNet and Napco wireless long-range cellular radios. Inspections include completion of reports using Windows Exel software. Beginning in October, 2017: Field Superintendent in fire alarm service and technical adviser for national account management. Show less

  • Fire Alarm Service Manager / National Accounts

    Feb 2018 - Dec 2020

  • Senior Fire Alarm Technician / Service Superintendent

    Jul 2012 - Dec 2020

  • Fire Alarm Technician

    Jul 2012 - Jan 2018
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  Quick Response Fire Protection GA

  Jan 2021 - Sept 2023

  Service Manager

  National accounts service manager. Project management and coordination for fire alarm service, deficiency repairs, monitoring management, and service partner development in various markets.http://www.quickresponsega.com/

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  Mitec

  Sept 2023 - May 2024

  Field Manager

  Field installation manager. Overseeing of retrofit fire alarm buildouts and system integration for a variety of clientele. Managing the weekly schedules of sixteen (16) technicians and four (4) field supervisors. Responsibilities include quality assurance, customer relations, sales coordination/support, site surveys, biweekly operations meetings with field crews, monthly managerial meetings with office management, diagnosing warranty service and repair, heavy phone/email communications, fleet vehicle maintenance, tool and equipment distribution, on site and remote technical support, technician performance reviews, delegating additional help for service department when needed. Show less