Charles Goss

Experience

• 

  Columbia Hills Country Club

  Apr 2011 - Aug 2016

  Bag Staff Supervisor

  • Authored report, guidelines, and training manual for new employees and future supervisors during final weeks on the job• Oversaw staff of 20 high school and college age employees with such functions as scheduling, training, hiring, and day-to-day tasks• Assisted members with any issues, complaints, or requests during their visits to the country club

• 

  Heinen's Grocery Store

  Nov 2013 - Apr 2014

  Associate

  • Packed groceries to the specifications of each Heinen’s shopper so that their items were prepared to be taken home• Stocked shelves in both the refrigerated and freezer sections of the store while also maintaining a well-organized and clean environment for both shoppers and employees

• 

  Miami University

  Aug 2016 - May 2019

  • Spoke in front of groups ranging from 5 to over 20 while highlighting the different aspects of Miami University’s campus, culture, and unique qualities • Sorted and organized over 500 packages a week based on several criteria to ensure proper intake procedure was followed and all mail reached its final destination in good condition and a timely manner • Verified student information on packages so mail reached students in a quick and accurate manor

  • Campus Tour Guide

    Jan 2017 - May 2019

  • Package Handler

    Aug 2016 - May 2018
• 

  Union Home Mortgage Corp.

  May 2017 - Aug 2017

  Ops Intern

  • Performed data analysis on the firm portfolio to better retain the servicing associated with loans• Insured mortgages through an online FHA application and verified that all mortgage documents complied with both company and government regulations• Created an excel sheet that worked in conjunction with the company’s mortgage software in order to determine profitability and breakeven point for loans that could be retained for servicing fees or sold for a lump sum• Performed research on millennials as both potential home buyers and potential employees and presented the findings with other team members to executives of the company Show less

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  The Goodyear Tire & Rubber Company

  May 2018 - Aug 2018

  Rebate and Retail Corporate Financial Analyst Intern

  • Supported monthly close process by posting journal entries, approving rebate payment requests, and updating incentive tracking models for 100 customers• Collected over 50 customer contracts to review and confirm terms to increase revenue recognition accuracy• Wrote and updated documentation for over 10 different tasks to ease the transition of repetitive processes to new accounting offices thus reducing total month-end close time by 5 hours

• 

  EY

  Aug 2019 - Feb 2023

  Technology Risk Consultant

  • Produced Tableau dashboards that aided several international audit teams in identifying areas of higher risk by using sales, disbursement, vendor, and employee data to increase efficiency, cut down scope, and focus strategy• Created dashboards with bar charts, scatter plots, tables, box and whisker plots, and heat maps through using custom calculated fields, parameters, actions, and measures that identified trends in sales, rebates, returns, pricing variability, and customer advantages for international locations• Developed ACL Scripts to fit client parameters and ultimately extract, clean, test, and ultimately automate fourteen continuous monitoring audit tests, reducing manual testing time• Researched for an internal project to identify revenue spikes and highlight top and bottom performers, to establish a narrative around how to potentially capture additional revenue after short term projects end.• Trained a bot in UiPath to automatically select samples for audit testing based on the frequency and type of the test, decreasing the process time by 2 hours and dropping the error rate to 0.00%• Constructed a bot that looped through template files in a working directory, extracted relevant data, and pasted it into one master listing using UiPath to decrease the 15 man hours needed per quarter to less than 10 minutes• Completed walkthrough and testing procedures of key controls and applications based on EY audit methodology to identify findings that could be used as evidence to provide recommendations to over a dozen clients• Conducted walkthrough meetings with client personnel to document the systems development life cycle (SDLC) for multiple application implementations and upgrades by evaluating if project controls were in place, data was properly converted, application testing was completed, users participated in training on the application, and controls were in place to mitigate any risks associated with the implementation/upgrade Show less

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  Schellman

  Feb 2023 - now

  Senior Associate