Vibha Singh, CSPO

Experience

• 

  Fidelity International

  Apr 2013 - now

  • Understand, articulate and implement best practices related to process/tasks and enhance quality levels.• Performing the AML checks and World checks on our clients before placing the deals.• Direct interactions with the clients to understand their needs, take their feedback and propose solutions which are feasible to implement and meet the client’s requirement as well.• Application of six-sigma to reduce the time taken to complete client requests timely and efficiently along with the highest level of quality controls with the available resources.• In-depth analysis of all the client requests, time taken to process the instructions and quality check the reports that are being published and sent to them. Assist in preparing processes & procedures.• Review process issues and provide appropriate recommendations which leads to scalable and practical solutions that can be integrated with the current practices and regulations. • Act as a single point of contact for any department related technical issue. Develop a complete understanding of all regulatory/risk/controls aspect of the department.• Meeting expectations of stakeholders by setting up meetings and revisiting the deliverables and timelines. Show less • Coordinating with technology team and others understand the issues that are encountered on a regular basis to find long term solutions. Working closely with management and stakeholders to propose process improvements. • Setting expectations with the Stakeholders to set achievable deadlines and managing the delivery of the projects on time while working with the team.• Perform and co-ordinate the entire gamut of UAT testing/Regressions/Health checks for business releases and system enhancements Show less • To develop financial reports for our clients regarding their retirement funds based on their current earnings and savings. • Analyse out of standard reports and escalate to management on a regular basis. Managing daily operations inclusive of conceptualizing & implementing short / long term plans; working with the team on excelling business targets and meeting the set deadlines.• Regular coordination and communication with key Stakeholders, Client Administrative Managers, Relationship Directors, IT support team and external clients. Show less

  • Manager - SPS Crossover

    Feb 2023 - now

  • Lead Business Analyst

    Jun 2022 - Feb 2023

  • Senior Business Analyst

    Mar 2021 - Jun 2022

  • Business Analyst

    Aug 2017 - Mar 2021

  • Process Specialist: Workplace investing

    Jan 2016 - Jul 2017

  • Senior Associate: Quality Control, Compliance and Data Analytics

    Jul 2014 - Dec 2015

  • Associate: Pensions (Defined Contributions)

    Nov 2013 - Jul 2014

  • Contractor: Pensions (Defined Contributions)

    Apr 2013 - Oct 2013