James Ichitey

Experience

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  Tour Culture And Xylophone Training Centre

  May 2006 - Nov 2014

  Proprietor

  Tour Culture And Xylophone Training Centre was founded in 2006 to Train people how to build and play West African musical instruments. We teach and sell the instruments across the Globe. Tour Culture and xylophone training center is one of the best centers you can get the best West African musical instruments, and the full history behind it. Our priority is maintaining the history of our ancestors.

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  Greater Accra Handicraft & Exporters Association

  Jun 2008 - Sept 2011

  Secretary
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  Greater Accra Handicraft & Exporters Association

  Jun 2009 - Dec 2010

  • President

    Jan 2010 - Dec 2010

  • Director

    Jun 2009 - Jan 2010
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  RePlanet Recycling

  Jan 2013 - Aug 2014

  Recycling Specialist

  Managing the recycling center including buying recycling materials from customers, paying customers and shipping recycle material to the warehouse

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  The MENTOR Network

  Aug 2014 - Aug 2021

  In my role as Program Director at Cole Vocational Services/The Mentor Network, I was hired to direct up to four community programs inclusive of all daily operations, auditing, and strategic planning while proactively monitoring delivery of services. I was entrusted to supervise, guide, and motivate staff to achieve organizational goals while updating reports for key stakeholders. I fostered professional business relationships with community, case managers, and key stakeholders to safeguard continued support for organization. Furthermore, I am instrumental in supporting new employee hire, transfers, promotions, salary changes, and corrective action plans.Below were my Key Achievements in this role:• Promoted through a series of roles with increasing scope and responsibility including Program Administrator, Job Developer, and Program Activity Coordinator.• Championed all implementation of program planning, • Met annual growth plans and was instrumental in creating, coordinating, and assigning core development initiatives.• Awarded “Employee of the Year” by growing client base from 18 to 45 clients within two years. Show less Networks with employers to develop potential work opportunities for assigned consumers. Professionally represents the program while in the community, and ensures individual rights. Contacts community based employers, to secure paid employment for referred individuals. Conducts vocational assessments by reaching out to employers and matching employer needs with consumer goals. Conducts career exploration and vocational opportunities by reaching out to employers and matching employer needs with individuals goals. Assists individuals receiving services in searching and interviewing for employment. Completes required service documentation reviews, meets regularly with individuals and others to provide needed services and supports, and ensures appropriate communication with planning team. Attends individual’s related meetings to support consumers and ensure their rights. Contributes to Individual Service Plans for consumers who currently have paid and/or volunteer jobs as well as consumers with job development goals and objectives. Ensures consumer safety by providing training to direct support staff on appropriate supervision at job sites. Supervises individuals with paid and volunteer jobs, including performance evaluations, scheduling and training consumers in their jobs/jobsites. Conduct presentations regarding employment opportunities. Performs other related duties and activities as required. Show less Assist in the development and the delivery of quality services and engaging activities that meet the individuals’ needs, supports the manager in day to day operations in compliance with regulatory requirements, plans, coordinates and evaluates staff efforts to achieve program, organization and consumer outcomes, implements Individual Service Plans (ISP); ensures on-going communication with planning team, shares responsibility for time-keeping and billing for services provided, builds and maintains relationships with families, Regional Centers, and regulatory agencies, prepares incident reports for both internal and external agencies as needed, develops and implements activity schedules, works with Program Director to oversee consumer care, supervision, and safety, acts as Direct Support Professional as needed, assumes the role of the Program Director in their absence, interview and select staffs. Show less Work directly with individuals with developmental disabilities by conducting group and individuals recreation activities according to individual needs, maintains and continuously amends curriculum binders for each classroom to ensure that varied and age appropriate activities are planned and coordinated for individuals served, collaborates with the interdisciplinary team to identify and implement meaningful group activities with focus on emphasizing the preferences of the individuals we served, provides instructions and guidance to staff regarding activity delivering methods and techniques daily as well as at staff meetings, and determines and implements necessary precautions in exercising responsibility for the care and safety of individuals served. Assessing the community to recommend activities to the consumer for weekly activity planning, contributing to Individual Services Plans, help in writing quarterly and semi-annual reviews, and attend related meetings. Completing Community Activity Support Plants, and conduct site evaluations and provide follow-up as needed. Show less

  • Program Director

    Jan 2021 - Aug 2021

  • Job Developer

    Nov 2019 - Jan 2021

  • Program Supervisor

    Apr 2019 - Nov 2019

  • Coordinator

    Apr 2017 - Nov 2019

  • Direct Support Professional

    Aug 2014 - Apr 2017
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  Dsp Bay Area Services LLC www.dspbayarea.com

  Jan 2019 - Jan 2021

  Co-Founder/IT Support

  In my role as IT Support with Dsp Bay Area Services LLC, I was hired to establish new website and utilised an API to create mobile application for employee scheduling and administration management. I am instrumental in repairing and installing software/hardware and oversaw website/application maintenance while proactively troubleshooting technical problems.

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  Emerald Haven Residential Facility

  Oct 2020 - Jul 2021

  Program Administrator

  In my previous role as Program Administrator with Emerald Haven Residential Facility, I provided strategic administrative support, assisting with planning, directing, and coordination of organization's programs inclusive of staff supervision, budget control, and compliance. It was my job to liaise with cross-functional teams to ensure facility provides appropriate care and is up to standard. In addition to that, I leveraged strong organizational, communication, and people management skills to coordinate continued education and training for staff.Below are my Key Achievements in this role:• Hired, trained, and evaluated staff performance.• Consistently demonstrated thoroughness and efficiency in ensuring adherence health and safety regulations.• Applied strong communication skills and analytical abilities to identify and resolve customer problems timely and professionally. Show less

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  Teleperformance

  Aug 2021 - Oct 2021

  HA Apple iOS-Advisor

  In my role as Technical Advisor - Apple iOS, I leveraged technical knowledge to advise customers with device set-up and implemented a new system/process which boosted customer service efficiency.

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  Sevita

  Oct 2021 - Dec 2022

  Program Director

  As a Program Management / Program Director with Sevita Health, I am responsible for steering daily program operations and leading execution of organization's strategic plans to ensure sustainable revenue streams. One of my key roles is to provide high-level oversight, drive continuous process improvement of services, and proactively operationalize best practices across multiple programs. I am assigned to facilitate regular meetings with external parties, program committees, and local communities to establish mutually beneficial partnerships.Below is my Key Achievement in this role:• Improved revenue streams and increased quality of services. Show less

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  Help at Home

  Dec 2022 - Dec 2023

  Branch Manager

  In my current position as a Branch Manager, I Manage the growth strategy and deliver at an operational level with end-to-end ownership of the branch financial and operational objectives, deliver high quality service in a compliant environment with a focus on growth and service delivery excellence in designated geographic area. Work across the matrix functions of the Field Support Center (corporate) to ensure a reliable and consistent operating environment as well as build and maintain culture of quality. Lead a team of Case Supervisors, Caregivers, (Field Coordinators, RN CMs, intake, scheduling, and other applicable positions). Show less

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  IIBA

  Mar 2023 - now

  Vice President Of Professional Development

  Chair committee meetings and report the committee’s progress to the Board. Develop, update, and incorporate recommended changes from the Board to the terms of reference and mandate of the committee. Recruit an appropriate number of committee members to carry out the mandate, promote professionalism through organization and delivery of educational publications and seminars. Encourage members to participate and guide the committee through its meetings to fulfill the committee’s purpose. Recognize each member’s contribution to the committee’s work. Delegate appropriate tasks to individual committee members. Submit recommendations to the Board for approval. Plan and evaluate the committee’s work with the help of the members. Ensure meeting minutes and other relevant information are recorded and filed. Show less

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  Veritey HealthCare LLC

  Sept 2023 - now

  Executive Director

  My position as an Executive Director is to provide leadership and overall management in carrying out the purpose and policies of the company as established by the Board of Directors. Improve strong relationship and management, strong resource development, community impact strategies management, and sound operations. Adheres to the utmost level of ethical standards of Veritey Healthcare and does everything to build the reputation of the brand.Provide Company Leadership: include visionary/strategic thinking, problem solving & decision making, team leadership, and talent development/management. Strategic & operational planning, financial management, HR management, and technology management.Model Exemplary Values & Personal Attributes such as integrity, flexibility, continuous learning & self-mastery, and inclusiveness.I Oversees the company Work Plans maintaining it's structure and Annual plans.Oversee the company strategy & timetable that includes analysis and key accounts, as well as economic profile.Monitor trends & historical giving data, and problem solve issue areas such as investment and Marketing Plan Show less