Jenson Rodrigues

Experience

• 

  Bharti Airtel Limited Infotel

  Oct 2006 - Aug 2008

  V-A-S EXECUTIVE MOBILITY & BROADBANDCUSTER SERVICE DEPARTMENT , BANGALORETAKEN CARE OF VAS PRODUCTS & SERVICES.Advising new businesses on formation of corporations and business structures, drafting privacy policies and structuring commercial transactions.Description: Associate MIS executiveProvisioning the VAS request of customers and zonal connect all over Karnataka.Role:• Vas Provisioning • Activations Sim swap, GPRS, Call Conference• Change of Mobile number • Change of BAC & ACM• Roaming NR & AR, STD and ISD Activation• Closing the Ecrm requestResponsibility:• Maintain Six Sigma Level• Error Free Activation• Reports• Maintain monthly Dash board of activation• Daily Activation report sent to all Hub’s and respective HR with Pivot Table• In / Out Tracking • Test Plan and Roaming test plan activation• Testing the New Series of Mobile numbers• Data card activationRewards Bharti Airtel Limited MobilityReceived Appreciation letter from CEO (Karnataka) Bharti Airtel Ltd, Bangalore, For the Month of May-07, For Maintaining 1Hour TAT Sim-Swap process & so earning customer satisfaction. Show less

  • Officer

    Dec 2007 - Aug 2008

  • ASSOCIATE

    Oct 2006 - Dec 2007
• 

  Onmobile

  Sept 2008 - Jul 2022

  Role: Lead Operations· Well-constructed Product Requirement Documents that effectively articulate user benefits, business benefits, KPI’s and unique use-cases for new products, product features and feature improvements· Creating accurate Process Flow diagrams for each unique use case· Collaborating with UX/UI Designers to complete Wireframing and Visual Design journeys· Working closely with Development & QA teams for successfully implementing and launching new products, product features and feature improvements· Working closely with Marketing teams on launching multi-channel Marketing campaigns to successfully promote new products, product features and feature improvements• Execution of OBD Promotions across Pan India , International Client based Operation.• Preparing Consolidated/Various Reports to Support the Management Organization.• Providing High Quality, Timeliness & Accuracy for OBD Process.• Conducting Annual Appraisal meeting for Team members under me.• Monitoring & Guiding the Employees to get work done.Responsibility:• Extensive experience in positions of significant responsibility requiring split-second decision-making including, Product like RBT,RRBT, VP, SMS,OBD.• Managing with Account Managers across Operators for the business development.• Well-developed communication skills demonstrated through generation of in-depth written reports and interaction with individuals from all backgrounds. • Respected for troubleshooting acuity and capacity to think, more effective outcomes. • Solid leadership, planning, and organizational skills. • Analyzing and streamlining product delivery systems to increase productivity, quality and efficiency. Rewards.• Received the Icon Award 2010-2011 for Exemplary work in the revival of OBD product• Got Excellent performance Awards Feb 2010, Sep 2015• Got 3rd,5th and 10th Year completion appreciation Awards• Got Above and Beyond Awards Nov 2020, June 2021 Show less

  • Lead Operations

    Mar 2009 - Jul 2022

  • MIS Cordinator

    Sept 2008 - Feb 2009
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  6D Technologies

  Jul 2022 - Jun 2024

  • Closely working with the Customer changes within Change Management Operational criteria and ensure that changes are completed as per the customer requirement• Conducted meeting with clients for all change activities on the customer program• Manage the change communication based on the change requests and Customer Network freezes• Overall control of the end-to-end process, removing a single point of failure, MOP creation and control over measurement of approval• Change management process and Remedy incident management, adherence to SLA, user based data collection and analysis and case study for minimizing the remedy tickets • Ownership of tools and systems used by the team to perform activities central KPI’s• Point of contact for activities transition or project engagements• Data analysis and insights to achieve performance targets• Ownership of activities contributing to meeting compliance and regulatory commitments of the organization• Championing the cause of the customer through direct and indirect engagements• Being data-driven and kind of a data-geek: a clear understanding of data, analytics, metrics and statistics.· Solid synthesizing skills analyzing data and users’ feedback in order to clearly communicate trends, and recommendations.· Proven and demonstrated experience, perform trend analysis and preventative maintenance· Closely monitoring new product performance, product features and feature improvements regularly. Presenting insights (status, progress, challenges, projections) to key stakeholders, and making data-driven recommendations and decisions to improve product performance· Conducting due diligence on new potential partners to improve product performance and success, as well as preparing and presenting comparative analysis to key stakeholders· Conducting Post-Mortem Analysis after the launch of a new product, product feature or feature improvement, to determine successes, challenges and future improvements Show less Manage the customer requirement , drive the Team in charge of guiding, monitoring and leading . Responsible for Client management, Business Analytics,Campaign management, Manage multi-stake holders, motivating teammates, manage performance of Engineers, problem solving. oversees the BSS operational activities at every level of a unit. Hiring and training employees and managing quality. Conducting meeting with clients and ensuring the smooth flow of Business operations under pressure. Analyst the performance of operations, reporting the day, week, month of the Business support service and improve the productivity Show less

  • Operations Manager

    Feb 2023 - Jun 2024

  • Senior Lead Operations

    Jul 2022 - Feb 2023