Shamiel Fredericks

Experience

• 

  Woolworths

  Aug 1998 - now

  Operations team leader
• 

  IT

  Aug 1999 - now

  IT Specialist

  Provide input into the service operating plan and set clearly defined goals for delivery of the strategy and the operating plan. Lead a diverse, cross functional, team to effectively deliver strategy and operating plans within time and on budget.Conduct and lead panel interviews to ensure appointment of competent resourcesDefine team and individual goals and manage these in line with IPM methodology.Manage productivity fluctuations and resolve dysfunctions.Coach, mentor and share experience to improve competence and performance of teams.Analyzing Data or Information: Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.Reporting on all operational SLA violations and managing the resolution thereof Ensure that operational problems and incidents are managed to ensure that they are resolved, and the cause investigated to prevent any recurrence. Implement appropriate mechanisms: to support new capabilitiesManage the delivery of operational SLAs and OLAs across the business, IT and external service providers to achieve agreed service levels to the businessIntegrate external and internal service providers for maximum business value in a way that provides a seamless, high quality end-to- end service to the businessManage suppliers and 3rd parties in order to ensure that outsourced services are delivered according to agreed standards and quality that meets business requirements and agreed service levelsIdentify, manage and mitigate risks across area oImplement and manage the Disaster Recovery Plan and IT continuity plan relative to own areaReduce security risk by ensuring that information security policies are documented, shared and continuously updatedBuild and nurture effective relationships with suppliers, IT and business stakeholders to ensure deliveryRisk Management.Organizing, Planning, and Prioritizing work Show less