Anna Madrigal

Experience

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  Arby's Restaurant Group, Inc.

  Aug 2007 - Mar 2014

  Assistant Manager

  ◙ Oversaw Team Member Training Program to train and certify over thirty employees◙ Ensured appropriate food preparation, hygiene and sanitation standards were met ◙ Mentored new and existing employees to deliver food service excellence◙ Handled customer complains and conflicts◙ Ensured food stocks were in check and inventory was managed ◙ Ensured employee compliance with the restaurant’s policies and procedures◙ Assisted in conducting employee interviews◙ Conducted weekly inventories and ordering of stock and supplies◙ Performed daily counting and transporting of cash deposits Show less

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  Springfield-Greene County Library District

  Aug 2012 - Jan 2017

  ◙ Assisted patrons of all ages with reader’s advisory, information needs and location of library materials in person, on the phone and via chat & email◙ Planned and executed programming for millennials and adults (trivia, fandom events, XBox360 tournaments)◙ Hosted in-branch and off site book discussion groups◙ Instructed patrons in use of library catalog, databases and print resources◙ Taught patrons the use of digital media on computers, tablets, and smartphones◙ Responsible for maintaining and merchandising the branch collection◙ Wrote articles and research guides for library website◙ Scripted and recorded how-to screencasts using Camtasia◙ Scheduled library Facebook posts as a part of the organization's social media committee◙ Served as deputy registrar with Greene County, MO in order to assist with voter registration◙ Certified passport acceptance agent with the U.S. Department of State authorized to accept new applications for U.S. passports◙ Served on district-wide committees (Adult Summer Reading Program, Social Media, Staff Development Day)◙ Attended state and national conferences Show less

  • Reference Associate

    Aug 2014 - Jan 2017

  • Reference Associate

    Mar 2014 - Aug 2014

  • Circulation Assistant

    Nov 2012 - Mar 2014

  • Page/Shelver

    Aug 2012 - Nov 2012
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  Mid-Continent Public Library

  Feb 2017 - May 2018

  Assistant Branch Manager

  o Schedules daily work of branch staff o Fosters an empowered work place o Interviews applicants, helps conduct interviews and select new staff, notifies applicants of job offers and rejectionso Arranges appropriate training and professional development o Evaluates quarterly and annual performance of paging staff o Provides coaching and disciplinary actiono Maintains collaborative relationship with Branch Manager o Directly oversees and schedules paging staffo Regularly performs duties of subordinates o Continually evaluates branch processes and services o Participates and contributes to system-wide Library committees and activitieso Promotes and represents the Library to groups and community organizationso Attends conferences and workshopso Makes recommendations for materials purchaseso Serves as Social Media Liaison for branch Facebook pageo Plans, crafts, delegates, and rotates in-branch displays and merchandising Show less

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  Johnson County Library

  May 2018 - now

  • Regional Manager

    Jan 2024 - now

  • Branch Manager

    Oct 2019 - Dec 2023

  • Assistant Branch Manager

    May 2018 - Oct 2019