Laurie Caputo

Experience

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  Hewitt Associates

  Sept 1989 - Apr 1992

  Account Representative\Team Leader

  Account Representative, moved to Team Leader within 3 months, December 1989.Administered 401 (k), flexible, and pension benefits for client outsourcing projects.Instrumental in the design and delivery of first outsourcing business. Designing communication materials, best practices and resource materials that communicated with client employees, and internally for use as Representative. Implemented scheduling, call quality factors, TTY use and setting up telephony for daily operation of call center and call center reports. Show less

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  Hewitt

  May 1992 - Mar 1994

  Project Manager

  Implemented and managed the day to day operations of six different client benefit resource centers. Primary responsibilities included networking cross-regional recordkeeping teams, client meetings, and negotiations.Daily responsibilities encompassed hiring and daily management of call center employees. Facilitated and developed training, set up interactive voice response systems, conducted systems testing, customized online tool books, and reference guides, and maintained regional client and recordkeeping team relationships. Administered clients' employee resource center 401(k), deferred compensation, and health benefit plans.Handled escalated client issues, researched and resolved data issues, and communicated plan changes to clients' employees. Show less

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  Hewitt Associates

  Oct 1993 - Jun 2001

  Designed and delivered training in the USA, England, and Canada.Worked with project teams from India on system training design.Centralized training for customer service and systems employees across three U.S. locations.Implemented and managed team of 20 facilitators.Negotiated support from business stake holders to finance facilitators.Transitioned and designed training to an e-learning environment.Daily evaluation of facilitators, new hires, and escalation of issues to HR for joint resolution.. Show less

  • Unit Manager,Corporate Facilitator, Human Resources Development, Outsourcing

    Sept 1989 - Jun 2001

  • Unit Manager

    Oct 1993 - Feb 1998
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  Caputo Consulting

  Jul 2002 - Jan 2016

  HR Consultant/Executive Coach

  Self-employed Contractor in HR consulting. Serving clients in a variety of industries including pharmaceutical, chiropractic, theatre and manufacturing. Delivers results in learning and development, benefits administration, talent management, and organizational development.Skilled project manager experienced in leading teams of 4 to 45 to achieve project goals; highly competent facilitating in web-based, physical and virtual classrooms.Saved a client $500,000 in only six months after refining customer service curriculum by removing redundancy, streamlining the customer service elements and eliminating a full week of training.Designed and facilitated curricula including; project management, systems, customer service skills, coaching, mentoring, financial management, and career development.Developed the staffing plan for a start up manufacturing firm. Determined job titles, scope, reporting relationships, and pay bands. Developed compensable factors for entry, experienced and advanced positions. Reviewed health and welfare, dental plan vendors for client selection.Facilitate achievement of business results through one-on-one coaching. Advanced professional skills of high-achieveing individuals, leading to promotion. Coached pharmaceutical computer systems engineer in the strategy and execution to obtain a global market position.Developed an effective one day team workshop and delivered training for 40 people for Astella's Pharmaceutical.Facilitated repeat sessions of 20-25 day new hire training of client's customer service and business analyst employees. Topics covering 401k, Health and Welfare, Pension plans, on-line resource tools, systems software and customer service. Redesign of e-learning system coursework for business and systems analysts Show less

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  Better Homes and Gardens Real Estate Star Homes

  Jan 2016 - Jan 2019

  Real Estate Broker

  Licensed Real Estate Broker, Chicagoland area.

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  Baird & Warner

  Jan 2019 - now

  Living is your greatest adventure, let's find a home that makes your vision a reality! Serving locally in Chicago, the suburbs and Globally connected. My experience in Human Resources, global business, and real estate work together with the focus on you, your lifestyle and your goals. Whether a first home, forever home or investment property, my focus is you.

  • Licensed Real Estate Broker

    Jan 2016 - now

  • Real Estate Broker

    Jan 2019 - now

  • Real Estate Broker

    Jan 2019 - now

  • Real Estate Broker

    Jan 2019 - Jul 2019
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  Costa Global Real Estate

  Jul 2019 - now

  Entrepreneur