Jayne Grant - Cert CII

Experience

• 

  Punch Taverns

  Sept 2001 - Oct 2002

  Assistant Manager
• 

  Vodafone

  Oct 2002 - Sept 2010

  Team Manager/Senior Advisor

  Manage 10 Customer Service Email Advisors to deliver the highest level of service to customers. Completed consistent coaching and feedback to maintain consistent improvementn of standards.

• 

  Synapse Learning/Route 2 Employment

  Sept 2010 - Jul 2012

  Team Manager

  Manage up to 24 Customer Service Apprentices, guiding them through Level 2 and 3 NVQ. Responsibilites included attraction and recruitment of candidates, training and day to day management of Apprentices, building and maintaining relationships with external agencies, and reporting to key stakeholders and directors

• 

  Autonet Insurance

  Feb 2014 - Sept 2020

  Overseeing the recruitment needs for Autonet - maintaining relationships with directors, key stakeholders, and external agencies to ensure all recruitment needs are met and that the best candidates are selected.

  • Sales Team Manager

    Jul 2012 - Sept 2020

  • Recruitment Officer

    Feb 2014 - Feb 2015
• 

  Atlanta Group

  Oct 2020 - now

  • Customer Operations Manager

    Feb 2023 - now

  • Renewals Admin Team Manager

    Oct 2020 - Feb 2023