Teri Mullen

Experience

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  The Guardian Life Insurance Co.

  Jan 1992 - Feb 1998

  Call Center Assistant Supervisor

  •Developed and implemented call center auditing system.•Trained customer service representatives in phone skills and computer programs.•Successfully handled “hot” calls on a regular basis.•Managed staffing and call wait time.

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  South Shore Community Church

  Jan 1998 - Jan 2014

  Office Manager

  Human Resources Responsibilities:•Oversee HR employee files, process new hires & releases, manage HR benefits for all staff•Navigate changes in health insurance to ensure compliance with state and federal mandates. Annually compare medical, dental, and ancillary insurances, prepare recommendations for Treasurer•Develop and maintain staff policies•Process and oversee the confidential recording of CORI reports •Oversee IT and Custodian contract workersFinancial Responsibilities:•Receive, process, and report complex church financial information, including donations, bank accounts, payroll, and the G/L account system. Responsible for overseeing $1,200,000.00 annually•Oversee remote Quick Books file hosting and provide bookkeeping vendor with invoices, check requests, donation reports, journal adjustments and budget items. •Oversee and maintain the accuracy of all funds by reconciling all deposits, outstanding checks, bounced checks, refunds, and recurring transactions. •Create and distribute income and expense reports, including payroll information, and direct deposit reports.•Manage vendor files to ensure the church is compliant with all Federal 1099 requirements•Initiated and implemented new, more efficient donation recording practices that significantly enhanced the reconciliation process•Assist Executive Pastor and Treasurer with annual budgeting process, assist staff with managing budgets and spending Administration Responsibilities:•Oversee business accounts, i.e. cell phone and office equipment, negotiate contracts with various vendors and renters•Oversee repair and maintenance on all buildings, including fire and safety regulations and permits.•File all federal and state reports and maintain stored documentation as required by law•Established and maintained a Merchant Account for online donations and event registration•Developed and maintained e-commerce shopping cart and PayPal account for merchandise sale Show less

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  Office Team

  Feb 2014 - Jan 2015

  Administrative Assistant

  Provided Temporary Support to the following organizations:HSA - Braintree, MA Sales Support StaffOld Colony YMCA - Brockton, MA Administrative Assistant: Supported payroll and accounting departments; completed special projects for the controllerThe Hubbell Group - Hingham, MA Receptionist: General duties included managing telephones, company calendar, web research; completed special projects for the CEAInsight Therapeutics, LLC - Concord, MA Project Assistant - Influenza Vaccine Study: Visited participating facilities, ensuring data was correctly collected and recorded; managed FedEx documentation. Show less

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  Bay State Community Services, Inc.

  Feb 2015 - now

  HR Coordinator