Damien Dowtin

Experience

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  NEXTEL COMMUNICATIONS

  Jan 2003 - Jan 2006

  Service & Repair Representative

  • Ensured customers received best in industry Customer Service and end-user training • Performed troubleshooting measures • Provided customer with the best repair/replacement options and solutions• Represented NEXTEL by supporting Various NASCAR Events as well as the 2004 Democratic and Republican national conventions

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  Sprint

  Aug 2003 - Mar 2011

  Implementation Project Manager

  • Managed large customer account portfolios accountable for reducing churn and customer satisfaction• Served as single point of contact for business and federal customers • Supported customer handset activations and deployments• Performed regular face-to-face meetings and customer surveys to maintain strong customer relationships.

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  The Brickman Group

  May 2011 - Apr 2014

  Senior Telecommunications Specialist

  • Provided Tier 1 support for approximately 5000 mobile lines • Managed relationship with wireless vendors (AT&T/Sprint/T-Mobile/Verizon)• Verified contract compliance and discount structures recommended cost-cutting measures. • Liaison between Procurement and IT departments maintaining proper inter-departmental communication

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  BrightView Landscapes

  May 2014 - Jul 2017

  Senior Telecommunications Specialist

  • Managed corporate billing accounts for all wireless and wireline telecommunication vendors• Took ownership of all accounts -preparing regular reporting on usage and device saturation • Maintained in excess of 12,000 wireless lines over 4 mobile carriers with an Annual spend of over 3 million dollars• Accomplished consolidation of over 80% of corporate liable wireless and wireline of lines onto single careers maximizing discounts and reducing cost by over 25%. • Conducted all ordering of wireless equipment to ensure policy compliance • Maintained detailed corporate database of users and equipment • Corporate POC to address service and equipment concerns between users and Vendors Show less

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  Sprint

  Oct 2018 - Jun 2020

  Implementation Project Manager II

  Serves as single point of contact to business customers with ownership and accountability for matrix management of the customer lifecycle, from customer acquisition through billing activation across the product portfolio. Anticipates customer needs and delivers care solutions. Delivers end-user training. Programs handsets to meet customer's needs. Partners with Sales and Account Management to support assigned customer base. Performs account maintenance and account receivable functions. Responsible for tier one and some tier two troubleshooting. Show less

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  T-Mobile

  Jun 2020 - Jun 2024

  Implementation Manager