Chris Moore

Experience

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  Convergys

  Oct 2005 - Aug 2007

  GM Certified Internet Dealer (GMCID) Specialist

  Positions/Roles: Dealer Support – GM Certified Internet Dealer (GMCID) Specialist Dealer Support – Advanced Services Technical Support Representative Owner Support – Customer Relations ManagerContributions: Defined the responsibilities for center level GMCID support members Helped shape the future product offerings for GMCID dealerships

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  Comcast Business

  Oct 2007 - Jan 2012

  Business Class Technical Support Lead

  Positions/Roles: Business Class Technical Support Lead Advanced Services Support Trainer Technical Support CSR (Video/Internet/Phone)Contributions: Received “Most Valuable Employee (MVP)” award twice (first ever employee to do so) Awarded 12 “Moment of Excellence Quality Stars” for my repeated excellence in customer service Developed training resources to fill support gaps

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  Farmers Insurance

  Jun 2012 - now

  Positions/Roles: Commercial Support Team Lead / Quality Analyst Lead Commercial Support Escalations Team Lead Commercial Support Advocate / Customer Service Representative (CSR)Contributions: Member of the Local and Global Knowledge Management Champion Groups Portland Voice of the Center Committee Lead Reference Guide & Process Resource Developer Administrator for Tigard Move and PBIC Workplace pages Previously recognized as department’s “Performer of the Month” Show less

  • Support Leadership - Rotational

    May 2022 - now

  • Desktop Support Engineer I

    Nov 2019 - now

  • Commercial Underwriting Team Lead/Quality Analyst

    Jun 2012 - Nov 2019