George Olivas

Experience

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  Verizon Wireless

  Jun 2000 - May 2014

  Technical Support Professional

  Liaison between the customer, Engineering, Software Development and Customer Service teams while providing exceptional technical support and customer service for internal and external customers.• Trouble shoot hardware and software issues and identify network and applications issue.• Verify provisioning and diagnose device or network issue and escalate trouble tickets to appropriate team. • Provide detailed information on how to set up/configure data and voice products. • Follow up with customer to ensure first call resolution and achieve and deliver 100% customer satisfaction.• Set up and maintain various network and computer related hardware and software.• Assisted with special projects as necessary to meet department goals. • Reduce call in rate to meet department goal by training reps to be more efficient using resources. • Review and validate of customer escalations to determine the appropriate course for resolution and negotiation to closure. Show less

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  Sprint

  Oct 2014 - Oct 2016

  Technical Consultant

  Responsible for providing excellent customer service when handling account questions, service requests, and troubleshooting.• Empathized and displayed courtesy above and beyond expectations in customer interactions.• Took accountability for and resolved all routine and non-routine customers issues and followed up when appropriate.• Trouble shoot hardware and software issues and identify network and applications issue. • Provide detailed information on how to set up/configure data and voice products. • Preform Inventory control through weekly and monthly cycle counts. • Position and recommended products and service to increase sales revenue. Show less

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  Thecus Technology Corp.

  Oct 2016 - May 2018

  Technical Specialist

  • Empathized and displayed courtesy above and beyond expectations in customer interactions.• Provide customer and technical support through email ticket system and inbound calls.• Took accountability for and resolved all routine and non-routine customers issues • Preform hardware and software Trouble shooting to identify hardware and applications issues• Set up and repair network attach storage and computer related hardware and software.• Work closely with other departments to set priorities, coordinate and follow up on objectives.• Facilitated trainings on new products to sales channels and provide product support at shows. Show less

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  Allied Digital Services

  Jul 2018 - Feb 2020

  Service Desk Engineer II

  Provide technical support while providing exceptional customer service.• Managed customer incidents and requests by providing telephone, remote and email support to clients• Troubleshoot hardware and software issues to identify and resolve the issue.• Diagnose hardware and software issues and escalate trouble tickets to appropriate team as needed. • Provide detailed information on how to set up/configure hardware and software issues. • Follow up with customer to ensure first call resolution and achieve and deliver customer satisfaction. Show less

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  LISI AEROSPACE

  Feb 2020 - Jul 2020

  Desktop Administrator
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  Lucky Brand Jeans(SPARC Group)

  Jul 2020 - now

  Service Engineer ll