Joy Lewis

Experience

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  Minnesota State University, Mankato

  Aug 2016 - May 2018

  Data Entry Specialist

  ● Provided administrative support and clerical support via Microsoft Office and internal programs ● Correctly scanned past and present students’ records into an internal program and organized the information for easy access. ● Improved website and staff efficacy by allowing access to records for viewing or processing● Performed quality checks that resulted in 99% accuracy.● Oversaw record safety and security for data protection.

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  American Campus Communities

  May 2018 - May 2021

  Sales Representative

  • Managed social media content, crafting compelling material to enhance lead-generation efforts.• Execute sales and engagement initiatives as outlined by management• Achieved and maintained a 98% or better sales rate, utilizing marketing strategies

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  Pioneer Bank

  Jun 2019 - Sept 2019

  Marketing Intern

  ● Improved engagement by drafting promotional emails.● Implementing strategic signage placement across town and university campuses for increased visibility and brand recognition.● Participating in the execution of the marketing campaigns.● Provided administrative support and clerical support for staff.

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  No justice No Peace Collective

  Jul 2020 - Jan 2021

  Data Collector
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  Allianz Life

  May 2021 - Jan 2022

  Customer Experience Specialist

  • Improved business relationships with agents by providing excellent customer service.• Identified problems and recommended solutions to improve outcomes for clients and the company.

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  Oaks Properties LLC

  Jan 2022 - Oct 2022

  Community and Operations Manager

  • Spearheaded resident satisfaction initiatives, resulting in consistently high satisfaction and retention rates.• Achieved a leased percentage of 99%, showcasing effectiveness in attracting and retaining residents.• Collaborated with marketing teams to develop and implement strategies for lead generation.• Created property-centric content for digital marketing campaigns, enhancing property visibility.

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  Article Student Living

  Oct 2022 - now

  Sales and Marketing Manager

  • Directed customer sales interactions and led a team in alignment with company standards, resulting in increased lease signings.• Conducted weekly market surveys to identify trends and opportunities for strategic marketing decisions.• Oversaw all on-campus and in-person marketing events, enhancing brand visibility and attracting prospects.• Developed and executed a comprehensive social media strategy, increasing engagement by 30% over one year.• Created compelling social media content including videos, images, polls, infographics, and ads.• Achieved 55 contracts within 30 days after launching the AY 24/25 lease, surpassing the previous year's performance by 56.77%.• Contributed to 57.3% of the total leased percentage in AY 23/24. Show less