Raquel Ramos

Experience

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  Harris Interactive Inc.

  Mar 2011 - Sept 2011

  Market Research Telephone Interviewer

  • Interviewed over the phone to business people either in French, Spanish or Portuguese and translations of documents.• Identified and resolve inconsistencies in interviewees' responses by means of appropriate questioning and/or explanation.

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  TravelJigsaw

  Sept 2011 - Feb 2012

  Car Hire Broker

  • Handled incoming or outgoing customer calls, account inquiries, customer complaints or support issues in the Spanish, Portuguese and English market.• Process transactions of vehicle rental, insurance coverage and processing payments in connection with credit card using the computer system

• 

  Zephus Ltd

  Feb 2012 - Jul 2015

  Corporate Finance Researcher and Translator

  • Part of a translation team providing document translation from English into foreign languages and vice versa. Contributing to projects and proofreading the work of junior team members.• Researched and analyzed merger and acquisition transactions in the US and South American markets.• Monitored and downloaded the relevant media articles, summarizing and translating into English.• Worked with clients to define their needs and develop an appropriate style guide

• 

  Language Empire

  May 2012 - Dec 2018

  • Provided interpretation for patients and health care professionals in hospitals. • Oversaw interpreting clinic procedures, health information, medical treatment, lab results, policies, procedures, assisting clients in completing required medical forms and programme eligibility forms.• Provided community interpretation services to assist clients with applications for childcare, social services, legal consultations (criminal, family and immigration) along with undertaking court interpretation services within the Magistrates, Crown, Family and County Courts Show less

  • Freelance Interpreter

    Nov 2013 - Dec 2018

  • Freelance Translator

    May 2012 - Dec 2018
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  Vauxhall Motors Ltd

  Aug 2015 - Dec 2017

  General Motors (GM) Onstar Customer Service Representative/ Product Speacialist

  • Handled customer complaints, organized and maintained all documents and records, and presented new products to potential clients.• Inbound and outbound customer services in Spanish and Portuguese, translating automotive related content into Portuguese and assessing Portuguese language level of potential new team members.• Handled emergency calls and troubleshoot customer inquiries in a fast-paced environment• Developed and implemented new processes and procedures which significantly increased the quality and efficiency of customer service. Show less

• 

  Welocalize Life Sciences

  Dec 2016 - now

  • Monitor and analyze performance of vendor partners through evaluations and other KPIs; monitor and enforce applicable requirements. • Managing documentation for CRO, pharmaceutical company, regulatory bodies or other centralized service provider used in clinical studies.• Negotiate deadlines with vendors and make sure that these receive the corresponding PO so the vendors can be paid.• Liaising with internal teams throughout the project entire life-cycle to ensure delivery • Collaborate with internal and external teams to plan and manage the timely flow of translation, migration, ensuring that accounts meet quality, turn-around time and budget expectations • Proactively pursued the development and execution of strategic account plans to ensure achievement of assigned business goals.• Collaborated with marketing and analytics to determine root causes of customer complaints. Achieved 20% lower customer complaints across the business

  • Project Manager

    Aug 2019 - now

  • Account Manager

    Dec 2016 - Jul 2019