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Minh Tran

Minh Tran

Information Services Intern

Followers of Minh Tran470 followers
location of Minh TranBellevue, Washington, United States

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  • Timeline

  • About me

    Technical Program Manager at Boeing

  • Education

    • University of Washington

      2011 - 2012
      Master of Science (M.S.) Management Information Systems, General 3.6

      Activities and Societies: Sigma Beta Rho Fraternity, Inc: Career Development Advisor (Help students develop resumes, apply for internships, and prepare for interviews)

    • University of Washington

      2004 - 2008
      Bachelor of Business Administration (BBA) Management Information Systems, General; Finance 3.3

      Activities and Societies: Sigma Beta Rho Fraternity, Inc: President (Elected position to oversee fraternity objectives and lead meetings; National Recognition: Diversity Award, Most Improved Chapter Award) Sigma Beta Rho Fraternity, Inc: Public Relations and Events Coordinator (Worked with members and supporting organizations to boost internal/external affairs)

  • Experience

    • Seattle Mariners

      Apr 2007 - Aug 2007
      Information Services Intern

      - Managed databases, storage area networks, and PBX phone systems, Blade servers, and MICROS networks- Performed desktop support, hardware troubleshooting, and frontline operations during crowds of 35,000 people

    • T-Mobile

      Jun 2008 - Dec 2008
      Business Systems Analyst

      - Project tasks included assessment planning, requirements analysis, FSD/TRD documentation, and SME testing- Collaborated with Business representatives and technical project teams to manage project scope and insure accurate communication and acceptance of all documentation

    • Boeing

      Jun 2009 - now
      Technical Program Manager

      System Design and Integration Specialist, e-Enabled In-Service Support- Boeing Global Services- Led product management efforts to migrate support operations strategy to ChatOps- Primary Product Specialist in Global Airline Customer Operations for delivering e-enabled solutions to the aerospace industry- Established key relationships among IT Product Teams and Service Engineering Groups to ensure accurate and timely resolutions to complex customer issues- Developed streamlined support processes through modern collaboration tools (OneNote/SharePoint/Slack)- Generate Cognos BI reports/metrics and present to management for predictive data analytics to improve product training and usability- Lead in onboarding and problem management training efforts for e-Enabled Ground Systems during Team Standup Review- Adaptable to direct (24x7) global customer engagement support and systems analysis testingSystem Design and Integration Specialist, Global Messaging Infrastructure Services- Design and architect Public Key Infrastructure (PKI) to support basic assurance encryption for internal (Microsoft Exchange) and B2B (LDAP Proxy) e-mail for 130,000 users- Lead operations for user acceptance testing, incident management support, end-user troubleshooting, data mining, and root cause analysis- Messaging Backbone System specialist administering back-end Sendmail (Linux) gateways and security (Spam and malware) applications to monitor and protect e-mail for 170,000+ users and e-mail enabled applications- Assisted as a product manager to work on a $12 million RFP project for Security Incident and Event Management- Experienced in documentation and project management for compliance with Application Development & Sustaining processes Show less

  • Licenses & Certifications