Nandar Hlaing

Experience

• 

  Nanova Inc.

  Apr 2018 - Jul 2018

  Service Engineer

  Assisted with maintaining medical, industrial equipment and provide necessary informationrequired by clients- Assisted Senior staff in giving end user support for client sites- Responsible for keeping inventory

• 

  KBZ Bank

  Jan 2019 - Dec 2019

  Product Support Specialist

  - Provided support in operation and administration for RSA software token, hardware token and Corporate Mobile Banking- Assisted in product and channel management for Mobile banking, Quick pay and KBZ pay- Performed data analyses and reports to manager- Managed and resolve customer need modal and errors- Communicated with customers and colleagues from diverse backgrounds to handle administrations and complains

• 

  Myanma Awba Group

  Jan 2020 - Nov 2021

  IT Specialist

  - Handled user support, helpdesk & office 365 support for approximately 3000 employees using remote assistance, phone assistance and by supporting user guides- Diagnosed & solved daily IT issue, network problems, printer problems and any software faults- Cooperated with project manager in testing & operation of Loyalty System (customer rewards) and HR Management System- Assisted IT Manager in installation & configuration of company’s network system- Assisted in error resolution for SAP processes- Participated in automation of monitoring and tracking loyalty servers (CPU/Memory) process by using Azure cloud- Handled bill payments for ISPs Show less

• 

  KBTC Group of Companies Limited

  Jan 2022 - Jul 2024

  Manage over 30 IT employees (at the Group level & branch offices) to service over 1,000 staff and about 5,000 studentsIT staff recruitment and developmento Handle monthly payroll, overtime and attendance for all IT staffso Liaise with HR to screen, interview and hire IT Staffso Design and implement KPI for various IT roles and provide appraisals & feedback o Execute IT Dept learning & development plan: knowledge sharing sessionsDigital transformation projectso Liaise and work with vendors for School Management System, Internet Service Providers, HR Management System, Fingerprint System, Cybersecurity Solutions, others.o Coordinate with internal departments to collect and prioritize requirements for digital transformation projects (Currently working on SMS, Online ID with QR code System)o Manage in-house web development for company owned websites (Static and dynamic)o Spearhead development of Help Desk System: designed and implemented up to Incident Management System along with the Problem Management and Service Desk)o Design and Implement Power Automate flows in work environment (Online Registration forms, Account Creation Approval Process)Group level IT operations and campus operationso Produce weekly reports for IT Team progresso Manage documentation (SOPs and User Guides) for a uniform structure in all brancheso Revise processes to provide optimal workflows: Email Account Creation, Daily Work Item Reports, Service request for IT Devices)o Oversee role-based access review for Office 365 roleso Review & collect IT inventory update on a quarterly basiso Bi-weekly meetings with all branches to ensure multi-location updateso Handle IT services billing (ISPs, Zoom, Office 365, Digital Ocean, Domains)o Implement SSO in Moodle o Manage CCTV Installation, Network installation, Fingerprint Installation & cabling for all siteso Manage Cloudflare DNS records & domain in Office 365 Show less - Managed the company’s office 365 admin portal and policy- Coordinated digital transformation projects (School Management System, Moodle -Learning Management System, IT Service Management System)- Assessed reliable vendors for digital projects and coordinate meeting with internal depts- Designed and created training programs for Microsoft 365 (Staffs), Moodle (Teachers, Students & Administrator) such as user manuals, videos & live orientation- Collected necessary information and put input suggestion to Group IT/DT Manager- Researched and purchased IT fixed assets according to required specifications (Laptops, UPS)- Design and Create SOPs for IT processes Show less

  • Group IT & Digital Transformation Manager

    Jul 2022 - Jul 2024

  • IT & Digital Transformation Supervisor

    Jan 2022 - Jun 2022
• 

  Nex Bridge Global

  Aug 2024 - now

  Associate Vice President