Jon Herd

Experience

• 

  IBM

  Aug 1974 - Sept 2024

  In the role as an Senior Executive Advocate (SEA), I will lead the strategic projects and business initiatives that will drive further improvements in business revenue and cost reduction, on how we deliver outstanding Technical Account Manager (TAM) value to our clients via the IBM Expert Care program.As an SEA, I continue to work as an SME and consultant on IBM FlashSystems , DS8900F and DS8880 products plus the new IBM Storage Fusion systems. The Executive Technical Advocate enhances end-to-end support within the IBM Client Care program. Vis mindre I am currently working as a Executive Technical Advocate on IBM FlashSystems , DS8900F and DS8880 products plus the new IBM Storage Fusion systems . The Executive Technical Advocate enhances end-to-end support within the IBM Client Care program. The ETA program is an integrated approach for a proactive and comprehensive coordinated support service at a consultant level.The ETA role is designed to assist the customer from the pre-sales stage right though to the implementation and running of the systems, and to support them throughout the life of the product. The role is one of a subject matter expert (SME) and consultant level, also assisting the Technical Account Manager (TAM) role available through IBM Expert Care Vis mindre The IBM Systems Technical Advisor (TA) enhances end-to-end support for client’s complex IT solutions. TA is an integrated approach for proactive, coordinated support to allow customers to maximize IT availability at an effective costThe TA role is built around three value propositions:* Proactive approach to ensure high availability for vital IT services * Client Advocate that manages problem resolution through the entire support process* Integrated Support for both hardware and software Vis mindre

  • Senior Executive Advocate at IBM - MBCS CITP: MIET

    Jan 2023 - Sept 2024

  • Executive Technical Advocate - MBCS CITP: MIET

    Dec 2020 - Dec 2022

  • Storage Technical Advisor and UKI Team Leader

    Nov 2010 - Dec 2020

  • Events AV Technical Manager

    Jan 2004 - Apr 2013

  • Technical Consultant

    Aug 2008 - Jan 2010

  • Technical Commercial Consultant

    Aug 2006 - Aug 2008

  • Hardware Service Planning Team Leader

    Sept 2000 - Aug 2006

  • Large Systems Education Curriculum Manager

    Aug 1993 - Sept 2000

  • Large Systems Support Specialist

    Mar 1984 - Jul 1993

  • Large Systems CE

    Jan 1979 - Mar 1984

  • Date Entry Field Service Engineer ( CE)

    Sept 1975 - Jan 1979

  • Reconditioning Engineer

    Aug 1974 - Sept 1975
• 

  Freelance

  Sept 2024 - now

  Retired Senior Executive Advocate at IBM
• 

  Radio Hillingdon

  Sept 2024 - now

  Presenter on RadioHillingdon.com - Midnight Caller Show

  Presenter of weekly smooth jazz and conversation show - The Midnight Caller Hour Every Friday 23:00 - 24:00