Brian Meek

Experience

• 

  Lowes home improvement

  Mar 2012 - Aug 2012

  Designated receiver of outside garden

  Stocking, Customer Service, Receiving and scanning in inventory.

• 

  DISH Network

  Jun 2015 - Dec 2016

  Front Line Customer Service Agent

  I am trained to take customer service, tech support, partner, internet billing, and new customer support calls. Have recently taken on the responsibility of Sling TV customer service. Providing support over email and chat.

• 

  The Hartford

  Jan 2017 - Jun 2018

  Customer Service Agent (Group Benefits/Life Insurance)

  Skilled in receiving calls and emails in reference to any questions or concerns about group benefits of life insurance policies.

• 

  ScoutWorks

  Feb 2019 - Aug 2019

  Customer Service Representative

  • Supported B2B clients across United States to coordinate complex claim activity• Exceeded performance outcomes in support of assigned client portfolio• Utilized Omni-Channel communication methods to deliver support and performance outcomes

• 

  The Boulders Resort & Spa

  Jan 2020 - May 2021

  Front Desk Staff

  • Welcomed guests and assigned rooms.• Worked with other departments to meet the needs of our guests.• Answered calls and emails from current and future guests to make sure their stay is enjoyable• Followed a checklist daily to prepare for guests arriving the next day.

• 

  Specialized Loan Servicing

  May 2021 - Aug 2022

  Customer Care Specialist

  • Assisting borrowers with financial loan inquiries as well as documenting accounts.• Generating loan documents for closing and refinance opportunities when needed.• Providing payment history to loan officers assisting bowers with refinancing.• Providing support to other customer care agents.

• 

  Discover Financial Services

  Oct 2022 - Aug 2023

  Customer Service Representative

  Assisted card holders with general account inquiries, credit line increase requests, explanations of interest charges, billing questions, and other card holder questions.provided support via phone and chat options.Provided feedback and insight to improve business practices in focus groups.

• 

  Target

  Aug 2023 - Jan 2024

  Target Security Specialist

  • Greeted guests while using attention to detail to asses safety risks and potential theft subjects.• Used leadership and teamwork skills to partner with team members to identify theft to use strong written skills to write reports to then hand over to law enforcement.• Showed technical skills and attention to detail to review camera footage to find merchandise that was stolen by subjects to provide in reports.

• 

  Skyline Visions Inc

  Jan 2024 - now

  Sales Executive

  • Implemented proactive door-to-door B2B sales strategies to acquire new clients and drive revenue growth • Successfully engaged with decision-makers, conducted effective sales presentations, and demonstrated the value of products and services.• Utilized Sales Force to streamline and optimize sales processes, resulting in increased efficiency and enhanced customer relationship management.