Sanja Kalaba

Experience

• 

  Cultural Center Laktaši

  Jan 2000 - Jun 2002

  Instructor in the different computer courses

  ▪ Giving lectures for the basic computer use and different software ▪Administrator for certain Microsoft products

• 

  Alcatel-Lucent

  Jul 2002 - Jun 2007

  ▪ Responsible for the Alcatel’s sales in the area of Bosnia and Herzegovina▪ Running and coordinating business between Alcatel and Customers (tenders, technical & logistical support, business solutions, etc.)▪ Managing of all sales activities for the responsible area▪ Organizing all activities inside of the organization necessary to support sales activities▪ Travelling extensively across the Bosnia and Herzegovina to meet potential customers and distributors, and to take a presence at telecommunication exhibitions, forums and conferencesSales Department Show less

  • Service Area Manager

    Jan 2004 - Jun 2007

  • Professional Service Engineer

    Jul 2002 - Dec 2003
• 

  Blicnet

  Jun 2007 - Mar 2010

  CSO

  ▪ Making the proposal and decisions for Company’s business plans ▪ Managing and organizing the sales for telecommunication’s services for business and residential customers (market analyzes, market research, following the competitors, etc.)▪ Preparation of marketing campaigns including the promotions of company and its services▪ Coordinating the business between different sectors in Company ▪ CRM (Customer Relationship Management) activitiesSales and Marketing Department Show less

• 

  M:tel

  Apr 2010 - May 2019

  ▪ Cost modelling of the product in the Company ▪ Sales supporting for financial issues▪ Process controlling in the Company including also revenue assurance ▪ Running and coordinating all activities inside and outside of the organization necessary to support aftersales activities▪ Working on the project for implementing CRM (Customer Relationship Management), CEM (Customer Experience Management), Loyalty Program for Mtel Users, ISO 9001, Key Performance Indicator/New System of Employee’s Salary ▪ Project manager for Master Data BaseCustomer Care Department ▪ Running the residential sales in the West region of Bosnia nad Herzegovina▪ Preparing market analysis for different markets (market analyzes, market research, following the competitors, etc.)▪ Making the proposal for Company’s business plans Sales Department ▪ Running the business sales for the public and large companies in the region of Bosnia and Herzegovina▪ Making the proposal for Company’s business plans ▪ Preparation of tenders, business and technical solutions for Mtel customers according to their needsSales Department

  • Specialist for the cost modeling

    Aug 2018 - May 2019

  • Head for sales support, process controlling and revenue assurance

    Apr 2017 - Aug 2018

  • Senior Specialist for the Customer Care

    Nov 2014 - Mar 2017

  • Head of residential sales

    Feb 2013 - Oct 2014

  • Head of business sales for the large companies

    Apr 2010 - Jan 2013
• 

  LANACO Company

  Jun 2019 - now

  SAP Manager