Mary Xu

Experience

• 

  Huaxia Hotel

  Apr 1997 - Mar 2004

  • Worked directly with the general manager to assist in the management of all activities in the hotel;• Drafted and signed contracts on behalf of the hotel;• Drafted the bylaws and resolutions and arranged the conferences; prepared minutes;• Coordinated the overall operation of the hotel to achieve maximum profitability while ensuring guest satisfaction;• Helped the general manager for assigning duties to staff and observed their performances to ensure adherence to the hotel policies;• Assisted the Food & Beverage Department and the Kitchen to ensure that product quality standards were met in all areas relating to the appearance, levels of maintenance and cleanliness of the hotel;• Assisted the general manager in word processing and data collection for annual reports. Show less • Supervised team work in Housekeeping Department, Front Desk and Business Centre to provide hotel customers with outstanding service;• Led more than 30 employees to increase monthly revenue by 14% beyond the target;• Initiated log book system to record daily performance of team members reducing client complaints and conflict between shift workers;• Improved and modified the method for hotel supplies handling in a cost-effective manner;• Established a housekeeping responsibility management system to improve service;• Set up the service standard and procedures for housekeeping department to ensure guest satisfaction;• Negotiated and signed contracts with long-term guests;• Dealt with customer complaints. Show less

  • Executive Assistant to General Manager

    Nov 1993 - Mar 2004

  • Manager of Housekeeping Department

    Apr 1997 - Jun 1999
• 

  Apriori Investments Limited

  Jun 2008 - Feb 2010

  Superintendent

  • Responded to inquiries from prospective rental applicants; providing information about premises and amenities; enabling applicants to make informed decisions;• Established and maintained filing records for each unit;• Managed rent collection and reparation; drafted notices to remind tenants to make payments and supplied evidence for tribunal appearances;• Oversaw the day-to-day operation of a 15-story apartment building (109 suites), with an occupancy rate over 98%; ensuring occupant safety at all times;• Prepared application documents and coordinated move-in/out arrangements;• Supervised housekeeping and maintenance staff to ensure work is completed on time; • Liaised with Landlord and Tenant Board to gather information about regulations to advise tenants and resolve tenant issues. Show less

• 

  Tanya Y. Bartucz Law Firm

  Mar 2013 - May 2013

  Real Estate Law Clerk Placement Student

  • Activated and monitored real estate files;• Organized and filed documents to ensured files were accessible at all times;• produced documents using Conveyancer for the early stage, closing and post-closing;• Provided applicable information in response to clients’ questions;• Drafted correspondence pertaining to real estate prior to various closing dates;• Prepared dockets and billing using PCLaw;• Inputted appropriate adjustments when required to ensure correct billing at all times;• Communicated with various government agencies, real estate agents, opposite lawyers and financial institutions to successfully oversee real estate transactions;• Liaised with clients, banks and agents to gather information and prepare paperwork; • Attend the Land Registry office to make copies of plan of subdivision. Show less

• 

  Carranza LLP, Immigration Division

  Oct 2013 - Dec 2013

  Immigration Law Clerk Co-op Student

  • Conducted legal research using Legal Aid Database and CanLII;• Drafted briefs for H&C applications;• Drafted correspondence pertaining to specific file request;• Attended detention review hearings as an observer;• Liaised with organizations and Board to gather information.

• 

  Bento Sushi

  Jul 2015 - Mar 2017

  Team Leader

  * Designed and implemented daily production and distribution records; * Overseeing all operating standards including food safety and quality are adhered;* Cooperated with the inspector (the Peel Region) and the auditor (the third party- Steritech);* Performed monthly inventories and trained of new teammates as required;* Declined the food cost from 47% to 32% by - set up the par levels; - monitored the weekly inventory levels* Created PowerPoint documents to train the new teammates;* Using Excel to - report quality and reliability data; - analyze monthly inventories and daily sales.* Coordinated communication with SSP management and resolved issues;* Provided high-quality foods and excellent services to meet guests’ requirements. Show less

• 

  Compass Group

  Mar 2017 - now

  Manage and oversee a team of up to 20 cleaners• Trains workers in janitorial methods and procedures and proper operation of equipment• Input and assign work orders for the Janitorial staff.• Build daily load for Project Cleaner• Evaluate, coordinate, and assign cleaning tasks to team members based on need and skill level.• Inspect all work performed to ensure it meets Compass standards and exceeds client expectations, as well as any established standards designated by Municipal, provincial, or federal laws (i.e., New COVID standards, etc.)• Act as primary onsite point-of-contact for cleaning team for any questions, concerns, or disputes they may have• Ensure proper inventory of supplies and equipment and maintain efficient tracking of all inventory supplies• Create Visual Cleaning Standards and Procedures for TJX• Participate in recruitment, hiring, onboarding, and training of new employees• Supervise subordinate personnel including determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions.• Strong attention to detail• Ensures implementation of safety regulations and programs.• Manage budgetary needs, monitor expenditures, and take corrective action when needed.• Monitors and evaluates operations, programs, processes, and practices for quality and effectiveness; makes recommendations for improvement• Be able to work with Team, Management, and the client to conduct root cause analysis of issues pertaining to the area of responsibility• Take ownership of all janitorial duties to ensure client expectations are being exceeded Show less • Ensure that all associates follow the policies from the company; • Ensure Food Safety, Health and Safety procedures being followed; • Control labor costs and inventory levels, increase sales and demonstrate very strong financial acumen; • Review payroll and make modifications; • Manage and prepare caterings, and communicate with all levels of the organization on campus; • satisfy guests/client from all of aspects; • Manage external brands include Starbucks, Tim Hortons, Pizza Pizza; • Manage internal brands include on-the-go, Grill & Co; • Set up Bao Bun station to increase variety of food; • Work with Chef to design breakfast menu, Stir Fry; • Recruit, train, schedule and perform general administrative duties; • Lead more than 21 food service staffs Show less • Assigned to manage Starbucks and acted as manager;• Leaded 8 people and scheduled team according to the business needs;• Ordered via istore (Starbucks), receiving and organizing inventory;• Created Par Level, monthly Inventory Report and Daily Usage and Waste Track sheets;• Increased the weekly sales from $5k+ to $10K+;• Passed the Ecosure inspection audit beyond 95%;• Counted cash and voided invoices by following the Cash Policy;• Provided training for the new supervisor regarding the Health and Safety;• Assisted others as needs (Grill & Co.; Pizza Pizza; cash counts and void invoices);• Work closely with Executive Chef and Catering Chef to plan menus for clients Show less • Supervise subordinate personnel including: determining workload and delegating assignments, training, monitoring and performance; initiating corrective and disciplinary actions;• Receive catering orders via Catertrax; review the orders, determine amounts to be prepared and how leftovers should be utilized; assist and supervise the preparation of catering and food presentation;• Ensure that there is an adequate supply of material by - design a daily sale report to track the sales of each product - create a monthly inventory sheet to track suppliers on hand• Order, receive, inspect, and store equipment, merchandise, commodities, materials, and supplies from Sysco and Bamfords;• Inspect and maintain food quality, handling, and safety standards;• Ensure compliance with applicable federal and state laws, regulations, and agency rules, standards and guidelines, etc. • Provide assistance and on-the-job training;• Ensure compliance with the Health and Safety program and the Health and Safety Committees established to support the program;• Write correspondence, reports, documents and other written materials;• Cook, bake, and serve meals to guests;• Clean, sterilize and disinfect areas and equipment. • Performed other tasks as assigned. Show less

  • Janitorial Manager

    Sept 2020 - now

  • Unit Manager/ Food Service Manager

    Sept 2019 - Sept 2020

  • Food Service Supervisor

    Sept 2018 - Sept 2019

  • Food Service Supervisor

    Mar 2017 - Sept 2018