Jasmin Chua

Experience

• 

  Trust Chambers

  May 2008 - Dec 2012

  Receptionist

  For over four years I provided administrative support for over twenty five individual barristers in a busy chambers specializing in Criminal and Family Law matters. Over the course of my employment I gained valuable skills in liaising with a wide range of clients and other professionals including police, court staff, solicitors and judge’s associates. As well as the organization flights, travel and accommodation as requested along with ensuring the efficient running of Chambers in tandem with the Clerk.My previous duties included:- Liaising with clients, police, courts, solicitors and Judges associates- Diary management- Answering and screening calls and correspondence - Preparation of highly confidential court documents- Organizing and filing court documents Show less

• 

  Henry Davis York

  Dec 2012 - Mar 2014

  Legal Technology Solutions Coordinator

  I previously provided administrative support to the award winning Legal Technology Solutions team at Henry Davis York. This support allowed them to focus on developing time saving technological solutions to drive efficiencies and manage risk within the firm. During my time with the team I was able to develop basic analytical, technical and project management skills allowing me to further assist the team in developing firm wide solutions. My previous duties included: - Administrative support to the Legal Technology Solutions Manager and Team - Diary management- Organization of meetings and training - Maintenance of documentation of processes and procedures - Undertaking audits of documents in the firm’s precedent database - Basic creation and testing of processes - Setting up new users and directing troubleshooting queries to relevant parties Show less

• 

  Hall & Wilcox

  Apr 2014 - now

  - Lead the case management system rollout, as well as other internal and client applications.- Management and architecture of all aspects of Sharedo.- Liaising with relevant vendors to support the systems used, including to resolve issues, implement feature enhancements and coordinate upgrades.- Management and mentoring of Document Automation Specialists and Workflow/Business Analysts. - Working with the legal teams to determine their requirements to identify and implement innovative solutions. - Testing and implementing the solutions that are developed.- Management of new releases, new product upgrades and features of the solutions that are developed.- Managing multiple projects concurrently.- Contributing to continuous improvement, promoting the use of technology solutions. Show less Providing solutions that enhance the client and user experience by combining an understanding of the practice of law with technology, knowledge management, business analysis, process improvement and project management.- Management and architecture of all aspects of document automation and email authoring within Sharedo- Training all document automation specialists on document automation within Sharedo- Working with the legal teams to determine their requirements to develop processes and workflows- Coding processes, documents and workflows in Sharedo- Translating stated and inferred needs of clients and lawyers into specific technologies and methods- Testing and implementing the solutions that are developed- Managing multiple projects concurrently- Contributing to continuous improvement, promoting the use of technology solutions- Assisting with project management of the construction of new case/matter management applications- Creation and maintenance of documentation for case/matter management applications Show less Providing solutions that enhance the client and user experience by combining an understanding of the practice of law with technology, knowledge management, business analysis, process improvement and project management.- Working with the legal teams to determine their requirements to develop processes and workflows- Coding processes, documents and workflows in Sharedo- Translating stated and inferred needs of clients and lawyers into specific technologies and methods- Testing and implementing the solutions that are developed- Managing multiple projects concurrently- Contributing to continuous improvement, promoting the use of technology solutions- Assisting with project management of the construction of new case/matter management applications- Creation and maintenance of documentation for case/matter management applications Show less Whilst working as an Applications Developer I leveraged technology to develop and deliver solutions to drive efficiencies within the firm. Working with legal teams in Sydney and Interstate I was able to assist them with building bespoke solutions to assist their teams. I won the firms Gold Star award within the first six months of my employment for providing excellent customer service. In this role I was responsible for:- Problem solving- Project management involving meeting with key internal clients, assessing and building workflow processes and setting deadlines to meet client targets.- Troubleshooting and providing support for internal users- Mentoring and developing junior staff- Delegating work to ensure that deadlines are met- Collaboration with teams to provide the best possible solution for users- Creation, analysis and testing of processes Show less

  • Workflow Solutions Manager

    Jan 2023 - now

  • Senior Workflow Developer/Analyst

    Jul 2019 - Jan 2023

  • Workflow Developer/Analyst

    Oct 2017 - Jun 2019

  • Applications Developer

    Apr 2014 - Oct 2017