Stanimir Vasilev

Experience

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  Vineyard Transit Authority, MA, USA

  May 2002 - Oct 2006

  Route Supervisor

  Leading and dispatching the busiest route (public transportation buses) in one of the most famous summer resorts in the USA - Martha's Vineyard

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  VIVACOM

  Jan 2007 - Jun 2007

  Credit Specialist

  Credit check – new and existing customers (business and residential). Assessment and monitoring of credit limits and monthly payments.

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  Adecco

  Oct 2007 - Jun 2011

  HR Services Team Lead

  Managing and leading a team of HR Administrators providing full range of HR Administration Services for ths UK client Adecco UK & Ireland - Outsourcing

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  HP

  Jul 2011 - Jun 2013

  Service Level Manager

  -Execute Service Level Management Process. -Establish and define the account SLA and OLA framework. -Produce Service Level reports and hold Service Level Review, Service Level Relevance Review and Service Credit Review meetings. -Monitor and calculate Service Level performance, Penalties, Service Credits and Earn-backs.-Manage Service Improvement Programs (SIPs).

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  Hewlett-Packard

  Jul 2013 - Aug 2016

  Service Level Management Process and Team Lead

  -Manage the day-to-day planning, operation and problem solving so that the team meets the required level of service. -Assist the EMEA SM Management to achieve team goals and objectives. -Manage a team of 12-15 employees in their day-to-day work, coaching them to overcome barriers, monitoring their performance and acting upon all type of feedback received from the employees. -Participate in the goal setting process for each team member and det regular one-to-one sessions with the employees. -Ensure all newcomers are integrated and are in possession of the necessary equipment, software and access rights to start fulfilling their duties as quickly as possible. Show less

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  DXC Technology

  Sept 2016 - now

  EMEA Service Level Management Team Manager

  -People and Performance Management: Attracting, selecting and supporting a team of Service Level and Reporting Managers ensuring right profiles and seniority; Monitor team Key Performance Indicators (KPIs) to ensure team and account contractual expectations are met; Ensure goals are defined and evaluate performance (year-end reviews, mid-year reviews, talent reviews); Support and supervise specific improvement plans; Ensure audits are passed, contractual SLAs met and no escalations caused due to services provided by the team.- Demand and Supply Management: All changes in demand is adequately validated and addressed and assignments are made in line with the team strategy so that all accounts receive the services as requested.-Finance Management: Ensures cost of the team is under control; Manage team financials, work force management and productivity targets (compliance with plan and processes).-Project Management: Participates in exceptionally complex customer and internal projects; Mentoring and consultation to other projects. Show less