Steve Snyder

Experience

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  Pacific Bell

  Jun 1992 - Jan 1994

  Dial Zero Operator

  Handled over 800 calls per day while exceeding strict quality and performance standards. Directed collect calls, calling card calls, third number billing calls, Marine calls (land to sea, sea to land, sea to sea) and provided miscellaneous information.

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  The Learning Company

  Jan 1994 - Jan 1998

  Software Quality Engineer

  SOFTWARE QUALITY ENGINEER, The Learning Company (Compton’s Home Libraries Division). Performed extensive software QA work on multi-platform educational titles. Duties consisted of database management, day-to-day implementation of Lead directives, intensive content verification, test case and matrices creation, regression, ad-hoc, following and editing flow charts, compatibility and editing documentation. Interacted directly with programmers, artists, the core design team, and project management. SOFTWARE QUALITY ENGINEER, The Learning Company (Educational Games Division). Worked with a variety of teams, leads, producers and upper management on over twenty educational titles. Executed software black box testing, cross-platform testing, writing test-cases, entering anomaly reports, regression, Win95 compliance, working with resources using various in house tools, burning CD’s, ad-hoc testing, and training new employees. Show less

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  Adobe

  Jan 1998 - now

  Managing resources Risk analysis Load balancing Team communications Project status Task prioritization Writing javascript test modulesCost analysis Quality, schedule and feature managementCross functional team integrationManaging the implementation of a new installer schema, activation schema, and 3rd party technologiesQE driver for a large “molecule” that encompassed a wide range of functional groups.Cross platform black box testingTest plan, test case, test matrix creation as well as execution.Knowledge transfer Localization testing as well as prioritization Customer interaction and trouble shooting Installing and setting up operating systems Peripheral and system hardware configuration Compatibility testingDatabase managementCreating and managing clean controlled testing environmentsDocumentation validation Regression testingNegative testing, error handling and internet compatibility Organizing work, results, summaries and status Show less Managing resources Quality, schedule and feature managementRisk analysis Load balancingWriting javascript test modulesTraining other QE’s Status communication and updatesTask delegation, summarization and status Problem solvingLead for Installers, activation, CDsTesting cost analysis Task prioritization Cross platform area testingLocalization testingWorkflow testingCustomer interaction and problem solvingSoftware TroubleshootingNegative and stress testing Show less

  • Photoshop Quality Engineer

    May 2019 - now

  • Photoshop Principal Program Manager

    Feb 2014 - Apr 2019

  • Photoshop Sr. Program Manager

    Feb 2011 - Feb 2014

  • Photoshop Program Manager

    Aug 2007 - Feb 2011

  • Sr. Quality Engineer Lead (Photoshop)

    Jul 2004 - Sept 2007

  • Quality Engineer Product Lead (Photoshop)

    Jul 2001 - Jul 2004

  • Software Quality Engineer (Photodeluxe)

    Jan 1998 - Jul 2001