Isaac Akrofi

Experience

• 

  Airtel Ghana

  Jan 2010 - Dec 2017

  • Provide feedback on network quality to the technical team• Ensure optimal production of sell sites across the territories• Once a week audit of network through touch points and retailers to improve service delivery to customers.• Ensure strong presence and visibility for the Airtel brand in operative area; • Ensure effective engagement with the partners in the area to develop the outlets and increase volume and value growth per outlet; Distributor Agents and other staff engaged by the business; • Represent the best interest and requirements of the business at all times in terms of conduct and behavior with any third party;• Responsible for management and monitoring of Trade Marketing investments and initiatives; • Evaluate assigned region constantly to ensure all business opportunities are maximized• Drive numeric distribution towards achieving the set Targets for retailer numbers per area assigned Show less • Responsible for airtime disbursement, reconciliation and monitoring• Supervising the resolution and meeting (SLA) of Customer Complaints from all customer care touch points across the country(Ghana)• In charge of schedule and workforce planning for operation• Manage all Airtel money customer related issue.• Data gathering and analysis for Airtel operation manager and MIS (management information system) India.• Review and Redesign remedy ticklers for retraining of customer support associate(CSA)• Own and manage clients project by taking ownership and responding in a timely manner(Airtel insurance)• Responsible for all Airtel insurance related issues with Enterprise insurance.• Coordinate the work flow and activities of data and technical teams in operations Show less

  • Territory Manager

    May 2014 - Dec 2017

  • Lead call center Operations/backoffice

    Jul 2012 - May 2014

  • Customer Support Associate

    Jan 2010 - Jun 2012
• 

  Africakart.com

  Jan 2018 - now

  Sales and Marketing Consultant

  •Effective e-sales and e-marketing online•Network troubleshooting•Setup, running and maintenance of online sales portalPersonnel recruit and training

• 

  Inesfly Africa Ltd

  Jan 2020 - now

  Regional Sales and Dist. Manager

  • Ensure the creation of Distributor, wholesalers and retailers across Ashanti, Bono East, Ahafo and Western north regions for easy accessibility of inesfly product.• Analyse and interpret trends to facilitate planning • Analyse sales figures and forecast future sales• Ensure all outlet are setup to specification and are well running.• Identify and create partnership with the relevant local institution, NGO’s, farmers, cooperatives, micro finance and extension staff of the ministry of agriculture and cooperatives, real estate developers.• Manage stocks and make key decision on levels of SKU’s• Ensure credible distributors and wholesalers are recruited and performance monitored• Provide the necessary logistics and materials for the distributor to enhance its’ daily operations.• Initiating changes to improve the business processes. Show less