Sandy Vien

Experience

• 

  Asian Health Services

  Jan 2020 - now

  - Deliver intensive case management support to 35 mental health clients with a history of trauma, domestic abuse, and homelessness, and develop individualized plans that prioritize resource connection and client well-being.- Manage tenant and landlord engagement services, successfully assisting clients in securing and maintaining stable housing.- Facilitate clear and efficient communication across internal and external channels, ensuring the effective coordination of services and resources among cross-functional teams, in line with County, State, and Federal standards.- Utilize EPIC and Client Health Records (CHR) systems for accurate and timely data entry, maintaining compliance with regulatory and organizational standards.- Establish and maintained rapport with clients and stakeholders, ensuring efficient care processes and managing resources and budgets effectively.- Conduct thorough assessments and documentation to ensure alignment with goals, regulatory requirements, and organizational standards. Show less - Implemented outreach strategies to recruit over 200 senior patients, integrating EPIC technology for electronic blood pressure monitoring to enhance patient care.- Led COVID-19 testing and vaccination sites and community events, ensuring effective outreach and participant engagement.- Directed community needs assessments and evaluations, identifying COVID-19 related challenges and resources to ensure targeted and impactful interventions.- Proficient in using Microsoft Office to create and design a variety of educational materials, including written documents, videos, posters, and presentations. Show less - Engaged with stakeholders, including healthcare providers, and community leaders, to enhance the reach and impact of educational efforts.- Effectively conveyed COVID-19 information to various audiences, including handling questions and concerns in a way that was both informative and empathetic.- Demonstrated cultural competency by understanding and addressing the unique needs of different cultural groups, which was essential for creating relevant and respectful educational content.- Analyzed feedback and engagement data to evaluate the effectiveness of COVID-19 educational initiatives and implemented improvements based on the findings. Show less

  • Mental Health Specialist II / Case Manager

    May 2022 - now

  • Program Coordinator

    Jan 2021 - May 2022

  • Patient Leadership Counselor

    Jan 2020 - Jan 2021