Ershad Ghani Al Karim

Experience

• 

  HSBC

  Jul 2019 - Aug 2020

  Branch Asset Champion

  - Selling HSBC retail banking financing products, specifically credit cards, to customers with existing funds in the bank.- Ensured optimal customer satisfaction while achieving sales targets.- Exceeded Q3 sales target by 122% through identifying opportunities and leveraging customer relationships.- Collaborated effectively with the operations team and relationship managers to enhance sales performance.

• 

  Coca-Cola Europacific Partners

  Mar 2021 - Aug 2021

  Assistant Sales Manager (Trainee)

  - Developed expertise in selling Fast Moving Consumer Goods (FMCG), with a focus on Coca-Cola products.- Gained insights into Coca-Cola’s business operations in Indonesia, contributing to the enhancement of existing business processes.- Consistently met or exceeded sales targets, achieving 100%+ by optimizing promotional activities.- Acquired valuable knowledge in leadership and managerial skills for future career growth.- Leveraged the program experience for self-development, gaining key insights into the FMCG sector despite not completing the program. Show less

• 

  Mahaka Institute

  Sept 2021 - Jun 2022

  Administrative Officer

  - Sent invitations to trainers and clients and updated training schedules- Ensured smooth operation of online and offline training events, including serving as MC when needed- Documented training activities and maintained records- Processed and distributed certificates to clients post-training- Excelled in multitasking and attention to detail while prioritizing client satisfaction

• 

  Bank Mega Syariah

  Jun 2022 - now

  - Promote banking products and actively acquire new customers to expand the client base. - Manage customer portfolios while ensuring strong and lasting relationships. - Cross-sell additional financial products and provide regular follow-ups on the latest offerings to enhance customer service. - Report detailed activities and programs executed, ensuring transparency and accountability. - Prioritize customer satisfaction, ensuring a high-quality banking experience. - Gained in-depth knowledge of Islamic banking products to offer to existing and prospective customers. - Developed skills to work as a relationship manager, building and maintaining strong customer relationships. - Learned to process sales pipelines and convert them into hot leads. - Successfully graduated from the program and ranked in the top 10.

  • General Banking Relation Manager

    May 2023 - now

  • Sales Academy

    Jun 2022 - May 2023