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Ted Hicks

Ted Hicks

Service Technician; Service Advisor

Followers of Ted Hicks442 followers
location of Ted HicksColumbus, Ohio Metropolitan Area

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  • Timeline

  • About me

    Retired from Subaru of America

  • Education

    • Louisiana State University

      1972 - 1978
      Bachelor of Arts Journalism

      Activities and Societies: Editorial assistant Daily Reveille, Lab assistant Dept of Journalism photo darkroom.

  • Experience

    • Mercedes-Benz Dealership in Baton Rouge

      Jan 1980 - Dec 1992
      Service Technician; Service Advisor

      Performed service, diagnosis, repair, service write-up and dispatch, for the three (or four?) entities which held the M-B and Subaru franchise for Baton Rouge during this time frame: Miller-Terrell Imports, Henderson-Sellers-Terrell Imports and Audubon Imports. Have undergone M-B and Subaru factory training.

    • Dennis Williams Imports

      Jan 1993 - Dec 1993
      Service technician

      Performed service, diagnosis and repair of Mercedes-Benz, BMW, Porsche, Jaguar, and other makes of imports for an independent service facility.

    • Chrysler

      Jan 1994 - Nov 2008

      Supervised training delivery by two instructors for close to 900 technicians at 120 Chrysler dealers in Southern, Central and Southeast Texas. Taught 70-100 days per year, managed a 12,000 sf facility. Meet with dealership management to determine training needs and paths for their technicians. This position was obsoleted when Chrysler outsourced technical training to Raytheon in November of 2008. Deliver technical training to 1600 technicians at 165 dealers in the New England states. Train new instructors, assist supervisor in his duties. Deliver technical training to Chrysler Technicians in the New Orleans Zone.

      • TC Supervisor, Houston TC

        Apr 2005 - Nov 2008

      • Senior Instructor Boston TC

        Aug 1997 - Apr 2005

      • Instructor, New Orleans TC

        Jan 1994 - Jul 1997

    • Grant Technical Services

      Jan 2009 - Sept 2009
      Instructor, Houston Training

      GTS contracted me to Raytheon Professional Services (RPS) which contracted me to Chrysler Academy. I conducted technical training in the Houston, TX area. I left this position to take a Master Instructor position (one of five nationwide) directly for Raytheon Professional Services.

    • RAYTHEON PROFESSIONAL SERVICES

      Sept 2009 - Jun 2010
      Master Instructor

      This position exposed me to course development, the six sigma process, and large group long range planning and interventions. I taught national and regional train the trainers and was pivotal in developing a national effort in team building for Chrysler. This position ended when Chrysler awarded the training staffing contract to TTI.

    • Technical Training Incorporated

      Jul 2010 - Sept 2011
      Instructor, Chrysler Group LLC, Houston Training Center

      Due to upheavals in the auto industry, I had the same job I started with years ago, minus promotions, with my fourth employer in two years!

    • Subaru of America

      Sept 2011 - Aug 2018
      Field Service Training Manager

      Conduct service training for Subaru dealership technicians in Florida. Managed the one-instructor facility.

    • Subaru of America

      Jun 2024 - now

      Responsible for operations and development of SoA Area Training Centers and Field Service Training Managers in Columbus Ohio, Dallas, Texas, Chicago, Illinois, Kansas City, Kansas and Minneapolis, Minnesota.

      • Regional Technical Training Manager (RTTM)

        Sept 2018 - now

      • Retired

        Jun 2024 - Jun 2024

  • Licenses & Certifications