Greg Bergman

Experience

• 

  UNC Greensboro

  Aug 1996 - Apr 1997

  Microcomputer Lab Assistant

  Responsible for helping students and faculty members with a variety of computer usability related issues, and maintaining the computer lab equipment.

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  ConvaTec

  Dec 1996 - Jun 1998

  PC/LAN Analyst

  Responsible for server and desktop support within a worldwide corporate network infrastructure. Performed local DNS management. Trained new IT employees. o Executed DHCP implementation project. o Performed a key role in network conversion from Token Ring to Ethernet.o Upgraded over 300 computers from Windows 3.11 to Windows NT 4.0.

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  Nations Bank

  Jul 1998 - Oct 1998

  Customer Engineer

  Responsible for computer and printer installations, moves, additions and changes at Nations Bank locations statewide.

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  Wake Forest Baptist Health

  Oct 1998 - Jun 2014

  Facilitate identification and implementation of technology solutions for business needs. Prepare IT budgets for capital projects including facility renovations, additions and expansions. Work with vendors to negotiate best prices on technology purchases. Create and implement project plans for large scale technology deployments that often involve cross-functional collaboration. Serve as third level escalation point for Service Desk and Field PC Technicians. Act as a liaison between IT and other business areas. o Played a major role in retrofitting the Medical Center for a new Electronic Medical Record System. o Served as IT infrastructure project lead in the opening of 9 Nursing Units and 2 administrative floors in the newly constructed Cancer Center; officially recognized by the Chief Operating Officer for doing an excellent job with the project. o Effectively negotiated with equipment vendors to save the Medical Center approximately $100,000 on a $1.7 million dollar project to install a computer in every patient room. o Successfully led technology deployment in two major Emergency Department expansion projects in which the Medical Center’s emergency care capacity doubled.o Directly managed three field technicians and led the implementation of 802.1x port security in half of the Medical Center. Show less

  • Senior Network Systems Analyst, Zone Manager

    Oct 2005 - Jun 2014

  • Desktop Architecture Team Technician

    Jun 2004 - Oct 2005

  • Service Desk Analyst

    Oct 1998 - Jun 2004
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  ITG Brands

  Nov 2014 - Dec 2015

  Support Center Analyst

  Initial IT technical contact for all areas of the business. Provide support for Windows 7, Windows XP, Active Directory, Lotus Notes, Internet Explorer, Google Chrome, iPhones, Android Devices, Desktop and Laptop hardware, HP and Brother printers, Cisco vpn, Citrix Xen Desktop, Wyze Thin Clients, Ethernet and IP networking, and various internal proprietary systems.

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  Honda Aircraft Company

  Dec 2015 - now

  Service Desk Specialist