
Scout Umnus
Sales Associate

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About me
HR Generalist - Job Rotation Program
Education

University of Wisconsin-Madison
2015 - 2020Bachelor's of Science Elementary Education
Experience

TJ Maxx
Mar 2014 - Aug 2016Sales Associate● Designed and build displays of merchandise to effectively promote sales and increase overall appearance of the store ● Trained three new employees to improve the quality and quantity of customer service ● Assisted customers with transaction and merchandise questions● Worked with sales team to persuade customers to apply for in-store credit card to meet the weekly goal of thirty credit cards

Student Activity Center
Sept 2016 - Jan 2020● Headed hiring process each semester and served as the first point of contact for interviewees● Lead the new employees through an orientation and tour of the workspace● Created the training schedule and trained new employees each semester● Created the semester schedule and stayed up to date on schedule changes using WhenToWork software ● Scheduled meetings for 70 different student organizations on the UW-Madison campus● Attended monthly staff meetings to discuss ways to improve customer service and building safety ● Built communication skills be monitoring emails, checking voicemails and filling out online room requests daily ● Gained custodial skills by vacuuming floors, emptying garbage, and keeping bathrooms sanitized to promote a clean, healthy environment
Human Resources Lead
Aug 2018 - Jan 2020Staff Member
Sept 2016 - Jan 2020

Wisconsin School of Business
Aug 2017 - Aug 2018Personal and Professional Foundations in Business Facilitator● Delivered Personal and Professional Foundations in Business curriculum to two groups of 22 sophomore students● Collaborated with co-facilitator and co-instructor to enthusiastically lead conversations surrounding self-assessment, interviewing, diversity and inclusion, career exploration and leadership development● Graded assignments and reflected on individual levels of participation during class● Attended weekly staff meetings to discuss upcoming curriculum and plan activities● Served as a resource for students who had questions about BBA resources and experiences● Received individual feedback about role as a facilitator and adjusted facilitation style to fit the needs of the students● Maintained an inclusive environment that promoted learning and exploration Show less

University of Wisconsin-Madison
May 2019 - Aug 2019New Student Leader● Facilitated transition for incoming 7,000 students to the University by leading small group discussions about campus life and establishing expectations● Advised families about housing and student engagement opportunities on campus● Served as a liaison between the University and students and families during a two day orientation

Madison Metropolitan School District
Jan 2020 - Jun 2020Student Teacher● Created instructional videos and demonstrations for mathematics instruction● Combined several technological tools, such as Screencastify, Google applications, and online curriculums, to develop and edit instructional videos● Managed two classes of 22 students by giving clear directions and maintaining consistent classroom expectations both in-person and over virtual learning ● Differentiated instruction for students at varying levels of learning through the use of scaffolds and extended learning projects and tracked progress through individual learning goals ● Assisted classroom teacher with lesson planning, grading, and communication with families Show less

Self-employed
Sept 2020 - Mar 2021Pandemic Pod Teacher● Designed and delivered daily curriculum-based enrichment lessons for a group of four students though use of technology, discussions, and activities● Strengthened public speaking and presentation skills in daily lesson delivery● Stayed organized through weekly lesson planning and regular review of yearly goals● Communicated with families through email, weekly check-ins, and feedback sessions● Stayed informed on State Standards to ensure lesson plans were aligned with district-wide learning goals Show less

Madison Metropolitan School District
Mar 2021 - Jun 20212nd Grade ESL Teacher● Differentiated instruction for students at varying levels of language acquisition through the use of scaffolds and extended learning projects to track progress through individual learning goals● Collaborated with teaching team to create, implement, and evaluate standards-based curriculum ● Monitored student progress, maintained electronic records of academic performance, and clearly communicated student data to families when appropriate

University of Wisconsin-Madison
Sept 2021 - nowRotation 2: Division of Enrollment Management ● Recruitment: Learned and implementing recruitment best practices for full-time and student recruitments at DEM. I contributed to recruitment in the following ways: completed JEMS and TREMS training, completed LinkedIn Recruiter training, ran and successfully hired six students through a centralized student recruitment for the Office of Student Financial Aid, rand and successfully hired a new team member in the Office of Vice Provost. ● Payroll: I completed over 10 payroll cycles for the division, which included over 400 full-time, part-time, and student employees across five departments. Each week, I used problem solving skills to solve: missed payroll requests, vacation payouts, duplicate time reports, underpaid report, unapproved time, resolving unapproved absences, verification of new funding, and the implementation of pay plan.Rotation 1: Learning and Talent Development in the Office of Human Resources● Resource Development: Researched, collected, and organized leadership development opportunities across campus to assist in the development of a central leadership resource (“Leadership Hub”). This included the development and management of communication tools for leadership resource communications.● Data Analysis: Pulled Principles of Supervision and Management (PSM) data across nine cohorts to code course survey responses and analyze audience demographic information with the goal to better understand the impact of PSM and use the historical data to inform marketing efforts. Presented findings to the project team and leads.● Facilitation: Co-facilitated the course Giving and Receiving Constructive Feedback for a group of forty participants. Show less ● Supervised seven Willis L. Jones Leadership Center (JLC) Interns, approved payroll, delegated tasks, facilitated growth in their leadership kills, and monitored their office hours ● Advised four Student Leadership Program (SLP) Student Coordinators on managing their organization, growing their leadership skills, and developing events, programs, and workshops● Created a welcoming, equitable, and inclusive environment by integrating social justice concepts into student training and supervision, program advising, and curriculum and program development● Maintained detailed expense reports, manage a University Purchasing card, and process expense and contracts for a $50,000 program budget ● Collaborated with JLC Interns to develop leadership development curriculum that meets educational initiatives and evaluate assessment data for student impact, program modification, and achievement of learning outcomes● Conducted weekly 1:1 meetings with thirteen student employees to discuss project updates, assess professional development, and collaboratively problem-solve challenges ● Collaborated with Leadership Functional Area team to create and implement inclusive leadership programs for campus, including the 2022 Leadership Educators Network Summit ● Introduced social justice initiatives, such as facilitating monthly conversations, coordinating student trainings, and contributing to office-wide Equity Strategic Action Plan Show less
Human Resources Generalist - Job Rotation Program
Jul 2023 - nowLeadership Programming Specialist
Sept 2021 - Jul 2023
Licenses & Certifications
- View certificate

Creating a Culture of Service
LinkedInAug 2023 - View certificate

Serving Customers in a Continuously Changing World
LinkedInOct 2023 - View certificate

Ken Blanchard on Servant Leadership
LinkedInNov 2023 - View certificate

Critical Thinking for Better Judgment and Decision-Making
LinkedInJan 2024 - View certificate

Developing a Critical Thinking Mindset
LinkedInJan 2024 - View certificate

Negotiation Skills
LinkedInNov 2023 - View certificate

Business Writing Principles
LinkedInAug 2023 - View certificate

Writing Formal Business Letters and Emails
LinkedInAug 2023 - View certificate

Negotiating with Agility
LinkedInOct 2023 - View certificate

Leadership Foundations: Leadership Styles and Models
LinkedInJan 2024 - View certificate

Customer Service Strategy
LinkedInNov 2023 - View certificate

Writing with Impact
LinkedInAug 2023 - View certificate

Building Rapport with Customers
LinkedInOct 2023 - View certificate

Change Management Foundations
LinkedInSept 2024 - View certificate

Leading a Customer-Centric Culture
LinkedInAug 2023 - View certificate

Strategies for Negotiation Nano Tips with Chris Croft
LinkedInOct 2023 - View certificate

Customer Service: Serving Internal Customers (2017)
LinkedInNov 2023 - View certificate

Critical Thinking and Problem Solving
LinkedInJan 2024 
Regular Education and English as a Second Language, Middle Childhood-Early Adolescence - Teaching Certification
Wisconsin Department of Public InstructionJun 2020- View certificate

Innovative Customer Service Techniques
LinkedInAug 2023 - View certificate

Human Resources Foundations (2015)
LinkedInSept 2023 - View certificate

Tips for Better Business Writing
LinkedInAug 2023
Honors & Awards
- Awarded to Scout UmnusAccenture Leadership Center Case Competition Winner University of Wisconsin - Madison Accenture Leadership Center Mar 2017 ● Participated in a 5 person team to create and present a solution to a business problem● Researched company goals and history to deliver a solution that was aligned with company mission statement● Presented findings to five business executives and received feedback about presentation
- Awarded to Scout UmnusTJ Maxx Employee of the Quarter - Dec 2014 ● Recognized for excellent work in the store during the winter quarter of 2014-2015
- Awarded to Scout UmnusDean's List University of Wisconsin-Madison Office of the Registrar ● Achieved 2015 Fall Semester Dean's List honor by holding a 3.769 cumulative GPA
- Awarded to Scout UmnusUniversity of Wisconsin-Madison Powers-Knapp Scholar University of Wisconsin-Madison Division of Diversity, Equity & Educational Achievement ● Uphold program's philosophy, "Excellence in Scholarship, Leadership, and Service" through discussions about diversity, sponsored events and volunteer events ● Maintain at least a 3.0 GPA
Volunteer Experience
Team Member
Issued by Relay For Life of Greater Heights on Apr 2016
Associated with Scout UmnusTeam Member
Issued by UW-Madison Lakeshore Nature Preserve on Oct 2016
Associated with Scout UmnusCommunity Service Co-Chair
Issued by Powers-Knapp Scholarship Program on Aug 2016
Associated with Scout UmnusSchools fo Hope Tutor
Issued by Urban League of Greater Madison on Mar 2016
Associated with Scout Umnus
Languages
- enEnglish
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