Rashmi Mistry

Experience

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  Manugistics

  Oct 2001 - Dec 2002

  Technical Support Consultant

  Provided technical support to internal and external clients, from call logging, loading client dump databases, ordering client upgrade software, preparing test environments, reproducing issues to passing bug/enhancements to US for fixes/patches to clients. Also carried out several migrations for clients, upgrading their databases in-house on relevant platforms. I was responsible for a few accounts, including providing support/consultation to them as and when required. All Netlink and eSupport (Web login ids/passwords, etc) activities and liaison with US office colleagues was also my responsibility. Courses Attended: (Learning Tree courses): Introduction to Oracle 9I, Oracle DBA 9I, Unix Introduction and Windows 2000 introduction. Internal Manugistics courses included Manugistics Products Overview, Supply Chain Planning and Optimisation Introduction (SCPO). Unfortunately I was made Redundant so had to leave. Show less

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  Deutsche Bank

  Feb 2003 - Jan 2004

  Helpdesk Support Consultant

  • Provided support to internal staff on Deutsche Bank applications, namely BEN Timesheets, Ederivatives, EPS, DBTrader and GSTG (global support desk). • Various tasks included new user creation, password resets, unlocking records, monitoring various operational processes and system failure alert to appropriate people. This was carried out on a rota system delivering 24x7 support. I also worked on the 9pm – 6am, Night Shift writing procedure documents and training staff members who will be taking over. • Attended some IAQ courses and taken the exam for Introduction to Securities and Investment.• I was a permanent employer of FDM and being sub-contracted to Deutsche Bank. The FDM Helpdesk was moved to Brighton and I did not relocate. Show less

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  GlaxoSmithKline

  Jan 2004 - Apr 2004

  Helpdesk Support Consultant (Contract)

  Provided support to internal staff on internal applications, mainly using Lotus Notes, Outlook and REMEDY call logging, BPCS AS400, Manugistics and Babel password resets, batch reporting. Also routing appropriate calls to relevant resolving agencies.

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  IBM

  May 2005 - Apr 2013

  Technical Support Consultant

  • Providing ex-Ascential customers help with Datastage support queries, call investigation, reproducing customer issues through to resolution, investigating and troubleshooting, finding workarounds, uploading testcases and jobs onto the engineering server and raising engineering cases for software bugs/defects. • Using technologies like Lotus Notes, IBM Infosphere Server 8.0.1/8.1/8.5/8.7 and Datastage 7.x products-Designer, Manager, Director and Administrator through the IBM Retain call logging system. • Other activities include using Putty, SSH, Remote Desktop, VPN to other servers to reproduce customer specific issues, writing and submitting Technotes, upload patches/fixes onto the FTP server and sending download instructions to customers. Show less

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  Avnet Technology Solutions

  Apr 2013 - Nov 2016

  Technical Support Consultant
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  Adept Business Systems

  Dec 2016 - Oct 2017

  Application Support Analyst

  Application Support

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  Cision

  Nov 2017 - Nov 2018

  Application Support Consultant
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  Adobe

  Dec 2018 - Nov 2020

  Technical Account Manager
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  Equiniti

  Jan 2021 - Jul 2023

  Customer Service Manager
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  Lenovo

  Jun 2023 - now

  Technical Account Manager

  Maximise the value of customer's investment in Lenovo products and services throughout end-to-end customer lifecycle. Ensure effective ownership, communication, coordination and facilitation of support service activities between the customer and support teams, account teams, field service personnel and customers.